Residential Support Specialist

COMMUNITY HOUSING INNOVATIONS INC•Town of Hempstead, NY

2d•$19 - $15,808•Onsite

About The Position

Community Housing Innovations (CHI), a not-for-profit housing and human services organization, is seeking a part-time Residential Support Specialist for its Hempstead, New York location. The role provides a safe, structured, and supervised environment for residents and staff. The specialist coordinates and verifies client movement through the facility and monitors residents’ conduct and behavior during their shift. The position includes screening clients and visitors, conducting searches, monitoring facility areas and surveillance systems, documenting incidents and activities, and supporting fire safety procedures. It also involves front-desk and receptionist work, assisting with room turnover and activities, managing supply inventory, and notifying management about site conditions and repair or supply needs.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Proficiency in English.
Basic competency in MS Windows, MS Office, and internet usage.
Ability to tour the property, walk distances, and climb stairs.
Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
Ability to work independently or as part of a team, stay organized, assume responsibility, work under pressure, meet deadlines, multitask, be flexible, and maintain attention to detail.
Even-tempered demeanor, good negotiation skills, and ability to meet unexpected deadlines.

Nice To Haves

One to two years of experience working in a related field.
Bilingual Spanish skills.

Responsibilities

Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
Screen all clients and visitors entering the facility.
Perform bag searches upon intake and as required.
Ensure clients follow facility, DSS, and OTDA policies and procedures.
De-escalate potential crisis situations and document interventions.
Conduct rounds throughout the facility, including hallways, stairwells, floors, bathrooms, and common areas.
Complete logs, incident reports, and other required documentation.
Perform administrative and receptionist duties at the operations/front desk.
Monitor video surveillance cameras and fire prevention, detection, alarm, and notification systems.
Support fire drills, evacuate the building when necessary, and use fire safety procedures.
Assist with room preparation and turnover for new clients.
Maintain inventory of cleaning and office supplies and ensure proper distribution.
Inform management about the work site's physical condition, including dangerous conditions, possible repair needs, and supply needs.
Support afterschool and evening activities as needed.