Residential Support Specialist RSS

Argon Agency • Fort Pierce, FL

8d

About The Position

The Residential Support Specialist (RSS) supports the daily operations of a six-bed residential mental health treatment facility. The position helps create a safe, comfortable, structured, and supportive environment where clients can focus on mental health and recovery. Responsibilities combine residential operations, meal preparation, housekeeping, transportation, client observation, and nonclinical assistance. The role requires flexibility, attention to detail, strong interpersonal skills, professionalism, compassion, confidentiality, and consistency in a behavioral healthcare setting.

The RSS maintains clean, sanitary, organized living spaces; performs housekeeping and laundry; monitors supplies and reports maintenance or safety concerns; prepares and serves scheduled meals while following dietary instructions and food-safety procedures; and assists with meal planning and kitchen inventory. The RSS provides respectful, nonclinical support with daily routines and practical needs, encourages participation in schedules and approved programming, observes and reports changes in clients’ behavior or well-being, and maintains appropriate boundaries.

The position also includes transporting clients to approved appointments and activities, following transportation and vehicle-safety policies, and keeping accurate logs. The RSS conducts assigned nonclinical observations, follows emergency and incident-reporting procedures, completes operational documentation, and communicates relevant updates to nursing, clinical, and management personnel. The employee participates in required meetings and training and may take on other reasonable residential operational responsibilities assigned by the Director of Operations.

Requirements

• High school diploma or equivalent.
• Strong organizational and time-management skills, including the ability to independently manage assigned operational responsibilities.
• Comfort preparing meals, completing housekeeping tasks, and maintaining residential living spaces.
• Strong communication skills and the ability to interact professionally with clients, families, and multidisciplinary staff.
• Ability to remain calm, patient, and responsive in emotionally sensitive or challenging situations.
• Valid driver's license and an acceptable driving record for client transportation responsibilities.
• Ability to successfully complete applicable background screening, onboarding, and facility-required training.
• Commitment to confidentiality, professional boundaries, and ethical workplace conduct.

Nice To Haves

• Experience in residential services, hospitality, caregiving, behavioral healthcare, or a related service-oriented environment.

Responsibilities

• Maintain a clean, sanitary, organized, and welcoming residential environment.
• Perform routine housekeeping in common areas, kitchens, bathrooms, bedrooms, and other assigned spaces.
• Assist with laundry, linen changes, supply organization, and other daily residential needs.
• Monitor household supplies and communicate inventory, maintenance, environmental hazard, and safety concerns to management.
• Support daily residential routines and facility standards.
• Prepare and serve nutritious meals according to established menus, schedules, and facility guidelines.
• Accommodate documented dietary restrictions, food allergies, and nutritional needs as directed by appropriate staff.
• Maintain kitchen cleanliness and follow food handling, storage, and sanitation procedures.
• Assist with meal planning, grocery organization, inventory management, and food preparation.
• Provide compassionate, respectful, nonclinical support to clients during daily routines and with practical needs within authorized responsibilities.
• Encourage participation in daily schedules, meals, recreational activities, and approved programming.
• Help maintain a structured, comfortable, and therapeutic residential atmosphere while respecting client dignity, privacy, and individuality.
• Observe and promptly communicate changes in client behavior, presentation, or general well-being to appropriate clinical or nursing personnel.
• Transport clients safely to approved medical appointments, treatment-related activities, and other authorized destinations.
• Follow facility transportation policies, traffic laws, and vehicle safety procedures; maintain accurate transportation logs and report delays, incidents, or safety concerns.
• Assist with coordinating transportation schedules and communicating appointment-related needs.
• Conduct assigned nonclinical client observations and follow established safety and reporting procedures within training and authorization.
• Identify and report behavioral changes, medical concerns, environmental risks, and other potential safety issues.
• Follow emergency response, incident reporting, and escalation protocols.
• Complete residential logs, housekeeping checklists, meal records, transportation documentation, and incident reports accurately and on time.
• Communicate relevant client observations and operational updates to nursing, clinical, and management personnel.
• Participate in scheduled staff meetings, training sessions, and operational discussions as required.
• Maintain compliance with facility policies, confidentiality requirements, documentation standards, professional boundaries, and conduct expectations.
• Support other reasonable residential operational responsibilities as assigned by the Director of Operations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED