Customer Technical Support Specialist (NEN)

Bowhead • Dahlgren, VA

2d • $55,000 - $65,000

About The Position

Bowhead is hiring a Customer Technical Support Specialist (NEN) in Dahlgren, Virginia. The position provides customer support and technical assistance to users at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). The specialist troubleshoots hardware, software, and network issues; supports data migrations and shared information resources; maintains IT procedures; contributes to information-management and information-assurance data calls; and provides input for monthly progress and status reports.

Requirements

• At least two years of experience.
• High school diploma.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to multitask and work with others to resolve IT-related issues.
• Understanding of currently supported Microsoft Windows operating systems.
• DoD 8570 IAT Level II compliance (e.g., Security+) at time of hire.
• Intermediate-to-advanced skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to communicate effectively with employees at all levels and outside contacts.
• Strong interpersonal skills and good judgment, with the ability to work independently or as part of a team.
• Ability to obtain and maintain a Secret-level security clearance; U.S. citizenship is required for Secret clearance at this location.
• Ability to lift up to 25 pounds, stand and walk for prolonged periods, and periodically twist, bend, and squat.

Nice To Haves

• Bachelor's degree.
• Knowledge of installing, maintaining, and administering computer systems in a LAN/WAN environment.
• Familiarity with Department of Defense networking and security accreditation processes and procedures.
• Working knowledge of Windows Active Directory and current NMCI policies and procedures.
• Strong written and oral communication skills.

Responsibilities

• Use diagnostic techniques to identify problems, investigate causes, and recommend solutions for common failures, including hardware, software, and network issues.
• Assist users with data migrations when their systems are refreshed.
• Monitor the organizational mailbox and ensure users receive timely responses to requests for assistance.
• Manage public folders, including permissions and administrator roles.
• Manage shared drives, including administrative duties, training content managers, and configuration management.
• Maintain and develop IT-related procedures required to support the organization.
• Support Information Management, Information Technology, and Information Assurance data calls required by the Department Information Officer (DIO).
• Provide input for monthly progress and status reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED