Customer Technical Support Specialist (NEN)

UIC Alaska • Dahlgren, VA

1d • Onsite

About The Position

Bowhead is hiring a Customer Technical Support Specialist (NEN) to provide customer support and technical assistance to users at the Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, Virginia. The role supports users with hardware, software, and network issues, manages organizational resources such as mailboxes and shared drives, and contributes to IT procedures, data calls, and reporting.

Requirements

• At least two years of experience.
• High school diploma.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to multitask and work with others to resolve IT-related issues.
• Understanding of currently supported Microsoft Windows operating systems.
• DoD 8570 IAT Level II compliance (e.g., Security+) at time of hire.
• Ability to communicate effectively with employees at all levels and with outside contacts.
• Strong interpersonal skills and good judgment, with the ability to work independently or as part of a team.
• Ability to obtain and maintain a Secret-level security clearance.
• U.S. citizenship, required for Secret clearance at this location.

Nice To Haves

• Bachelor's degree preferred.
• Strong written and oral communication skills are strongly desired.
• Knowledge of installing, maintaining, and administering computer systems in a LAN/WAN environment.
• Familiarity with Department of Defense networking and security accreditation processes and procedures.
• Working knowledge of Windows Active Directory and current NMCI policies and procedures.
• Intermediate to advanced skills with Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Use diagnostic techniques to identify problems, investigate causes, and recommend solutions for common failures.
• Troubleshoot hardware, software, and network-related issues.
• Assist users with data migrations when their systems are Tech Refreshed.
• Monitor the organizational mailbox and provide timely responses to requests for assistance.
• Provide public folder management support, including permissions and administrator roles.
• Manage shared drives, including administrative responsibilities, training content managers, and configuration management duties.
• Maintain and develop IT-related procedures required to support the organization.
• Support Information Management, Information Technology, and Information Assurance data calls required by the Department Information Officer (DIO).
• Provide input for the monthly progress and status report.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED