Technical Customer Support Specialist
About The Position
Valto is seeking a Claims Analyst based in Channahon, Illinois, reporting to the Customer Service Manager. This role investigates, evaluates, and resolves customer claims while supporting customer satisfaction, quality improvement, and continuous improvement initiatives. It serves as a liaison between customers and internal departments, using claim data and root-cause analysis to coordinate accurate, efficient resolutions. The posting describes experience in customer service, claims management, quality, supply chain, or business analysis as relevant, and notes that experience analyzing data, managing claims, identifying root causes, and driving improvement initiatives is preferred. The position is based in a professional office environment and routinely uses standard office equipment. It may also involve visits to production, warehouse, or shipping areas to support investigations. Travel is required three to five times a year. The listed anticipated annualized rate is up to $70,000, plus bonus; placement within the range depends on experience, skills, and internal equity.
Requirements
- Bachelor's degree in Business, Supply Chain, Quality, Operations, Finance, or a related field.
- Strong analytical and investigative skills, including the ability to evaluate data, identify root causes, and develop recommendations.
- Strong organizational skills and the ability to manage multiple claims, projects, and priorities.
- Strong problem-solving skills and the ability to proactively resolve customer and operational issues.
- Proficiency in Microsoft Excel, Word, and PowerPoint, including creating pivot tables and analyzing data.
- Strong written, verbal, and presentation skills, with the ability to communicate across all levels of the organization.
- Ability to perform the described physical and communication functions, with reasonable accommodation where applicable.
Nice To Haves
- Experience with ERP systems.
- Experience analyzing data, managing customer claims, identifying root causes, and driving continuous improvement initiatives.
Responsibilities
- Review, document, and process customer claims related to product quality, shortages, shipping damage, pricing discrepancies, and other customer concerns.
- Collect, review, and analyze information to investigate claims, determine root causes, and identify appropriate resolutions.
- Research labor, transportation, material, and related costs to support claim evaluation and resolution.
- Process Return Goods Authorizations (RGAs) and ensure supporting documentation and information are accurate and complete.
- Generate reports, analyze trends, create pivot tables, and present findings to management to support continuous improvement.
- Collaborate with Customer Service, Quality, Operations, and Leadership teams on corrective actions, process improvements, and customer satisfaction.
