MSP Technical Support
About The Position
Pavion is seeking an MSP Technical Support professional to join its security business unit. The role provides frontline Level I assistance to clients by resolving support incidents and service requests. It troubleshoots hardware, software, peripherals, and basic network connectivity, and supports user accounts, Office 365, phone systems, and Microsoft-based business applications. Support is delivered using remote tools, with occasional on-site visits. The role is responsible for resolving issues efficiently, documenting work thoroughly, and communicating clearly. A strong customer-service mindset, attention to detail, and commitment to continuous learning are essential.
Requirements
- High school diploma.
- At least 1 year of IT experience.
- Excellent verbal and written communication skills.
- Professional, friendly, positive, and optimistic demeanor.
- Understanding of relevant technologies, solutions, troubleshooting, and support.
- Valid driver’s license and willingness to travel.
Nice To Haves
- Autotask, Datto RMM, Auvik, or managed services (MSP) experience.
- General Windows desktop experience.
- Strong organization and time-management skills.
Responsibilities
- Build positive, meaningful relationships with clients.
- Work effectively and efficiently as part of a team.
- Align with the company’s core values and adopt its systems and solutions.
- Demonstrate professionalism and do what is right consistently.
- Pursue continual self-improvement and technical improvement.
- Maintain a valid driver’s license and be willing to travel.
- Adhere to Change Management, Problem Management, Asset Management, and Service Management processes.
- Participate in an on-call rotation.
- Troubleshoot and support Microsoft technologies, including Windows Server, Exchange, SQL, Terminal Services/RDS, and Citrix.
- Design disaster recovery strategies, including server imaging and automated offsite backups.
- Support networking and VoIP systems.
- Troubleshoot and resolve Microsoft Office Suite, desktop, and printer issues.
- Administer Office 365 and phone systems.
- Document customers’ systems and time spent on service issues and projects in detail.
- Resolve Level I incidents and service requests involving hardware, software, peripherals, and basic network connectivity.
- Support user account administration and Microsoft-based business applications.
Benefits
- Comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
