MSP Technical Support

Pavion•Altamonte Springs, FL

1d•$45,000 - $55,000

About The Position

Pavion and its family of companies are seeking a talented and motivated MSP Technical Support professional for its security business unit. This role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. It troubleshoots hardware, software, peripheral, and basic network connectivity issues to support a positive user experience. The analyst also supports user account administration, Office 365, phone systems, and Microsoft-based business applications. Support is provided using remote tools, with occasional on-site visits. The role is responsible for resolving issues efficiently, documenting work thoroughly, and communicating clearly. Success requires a strong customer service mindset, attention to detail, and commitment to continuous learning.

Requirements

High school diploma.
At least 1 year of IT experience.
Excellent verbal and written communication skills.
Professional, friendly, positive, and optimistic demeanor.
Understanding of relevant technologies, solutions, troubleshooting, and support.
Valid driver’s license and willingness to travel.

Nice To Haves

Autotask, Datto RMM, Auvik, or managed services (MSP) experience.
General Windows desktop experience.
Strong organization and time management skills.

Responsibilities

Build positive, meaningful relationships with clients.
Work effectively and efficiently with a team.
Align with the company’s core values and adopt its systems and solutions.
Maintain professionalism and consistently do what is right.
Pursue continual self-improvement and technical development.
Maintain a valid driver’s license and be willing to travel.
Adhere to Change Management, Problem Management, Asset Management, and Service Management practices.
Participate in an on-call rotation.
Support Microsoft technologies, including Windows Server, Exchange, SQL, Terminal Services/RDS, and Citrix.
Design disaster recovery strategies, including server imaging and automated offsite backups.
Support networking and VoIP systems.
Troubleshoot and resolve Microsoft Office Suite, desktop, and printer issues.
Administer Office 365 and phone systems.
Document customers’ systems in detail.
Document time spent on service issues and projects.
Resolve Level I support incidents and service requests involving hardware, software, peripherals, and basic network connectivity.
Support user account administration and Microsoft-based business applications.