Technical Support Jobs

About The Position

Requirements

• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
• Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies — especially artificial intelligence — paired with a results-oriented approach and the courage to take initiative.
• Bachelor’s degree in Computer Science or a relevant field; Master’s degree preferred.
• Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program.
• Excellent English communication skills (written and spoken).
• Excellent diagnostic and technical analysis skills.
• Strong team player and collaborative mindset for a global team.
• Enjoy working directly with customers through phone, chat, screensharing and case management system.

Nice To Haves

• Prior customer service or customer support experience preferred.
• Databases (SAP HANA, Oracle, DB2, SQL Server, MySQL, etc.)
• Operating systems (Windows Server, Linux, command line interface)
• Data communications and networking (HTTP, TCP/IP, DNS)
• RESTful web services and JSON
• Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO.
• Experience with SAP ERP Systems would be beneficial

Responsibilities

• Investigate and resolve critical system issues for Enterprise level Fortune 500 companies
• Analyze complex, real world, unique problems; often working in production environments
• Deliver a solution to customers that makes their businesses run simpler and better
• Meet, work and talk with colleagues and customers from all around the world
• Master SAP software that is being used by industries, governments, and multinational companies around the globe

Benefits

• Paid internship program
• Constant learning, skill growth
• Great benefits
• Team that wants you to grow and succeed
• Personalized mentoring, coaching, and career development support
• Hands-on learning experience
• Endless learning resources
• Future-ready skills from a variety of virtual, in-person, and hybrid learning sessions
• Limited benefits for employees hired into hourly or like roles subject to applicable plan/policy terms.