Technical Support Jobs

About The Position

Requirements

• High school diploma or GED with 60 hours of college courses in the area of technology or equivalent required.
• Minimum of three (3) years of experience installing and maintaining networked computer systems.
• Experience working in Windows 10/11, Google Chrome OS, and Apple iPad OS platforms required.
• Demonstrated ability to communicate and work effectively with diverse groups and individuals with all levels of technology skills.
• Ability to work in a team-based system that utilizes work teams for collaborative decision-making.
• Excellent oral and written communication skills.
• Ability to organize, prioritize, and work independently.
• Ability to maintain confidentiality of information.
• Ability to lift as necessary.
• All applicants who are conditionally considered for employment will, as a final step in the employment process, be required to submit to a drug screen test.

Nice To Haves

• Associate's Degree in computer science, computer information systems, or related field preferred.
• Experience working with K-12 educational institutions preferred, but not required.

Responsibilities

• Assist in hardware and software maintenance of computer systems and peripherals, including printers, scanners, document cameras, projectors, sound systems, interactive devices, PCs (desktops and laptops), Chrome OS-based devices, tablets (iOS and Android), and telephony devices.
• Assist in device and user management systems, computer image development and deployment, and management of desktop security software.
• Travel on a regular basis to all Saginaw ISD and partnering locations in the contracted service area.
• Maintain a daily log of activities in a help desk database.
• Support and enhance a collaborative team environment.
• Meet and greet customers in a positive, helpful manner.
• Perform other related duties and assume related responsibilities as assigned by department coordinators and supervisors.