IT Client Support Technician Associate - Super Yacht Technology

Triton Technical • Tukwila, WA

3d

About The Position

The Client Support Technician is part of Triton Technical’s client support team, providing 24/7/365 technical support to customers worldwide. The role supports complex integrated IT and audiovisual systems for the private yacht industry and involves remote troubleshooting, maintenance, testing, system building, and documentation. The technician may also attend client sites to assist with project work. Weekends and time-shifted shifts are expected on a rotating basis, and overtime may be required or desired.

Requirements

• Intermediate knowledge of Microsoft Office, including Excel, Outlook, and Word.
• Effective verbal and written communication skills.
• A+ / Network+ level knowledge or appropriate experience.
• Helpdesk and general ticket management experience.
• Valid driver license.
• Valid passport, or the ability and willingness to obtain one at the time of hire.
• Proactive work ethic and drive.
• Meticulous attention to detail.
• Ability to explain complex technical issues and resolutions patiently in non-technical language.
• Ability to prioritize tasks and client issues according to defined standards and protocols.
• Commitment to learning and willingness to teach others.
• Strong listening and organizational skills.
• Resourcefulness and tenacity in problem solving.
• Efficient multitasking skills.
• Global awareness and knowledge of cultural differences.

Responsibilities

• Assist clients with a wide variety of software and hardware issues.
• Serve as the first point of contact for clients and route helpdesk tickets.
• Work with the team on Microsoft server management and maintenance.
• Work with the team on software implementation and system configurations.
• Manage, resolve, and escalate issues according to defined procedures.
• Carry out upgrades to desktop, server, network, telecom, satellite, and AV systems.
• Generate, edit, and maintain site information spreadsheets and user documentation.
• Improve and maintain documentation for new and existing project installations and procedures.
• Attend client sites and assist with on-site project work as needed.
• Perform other duties as assigned by the supervisor.

Benefits

• 15 days of paid time off.
• Employee-only health insurance for $80 per month.
• Dental insurance fully covered by the company.
• 401(k) plan.
• Cell phone and internet reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed