Sr. Software Technical Support Manager (Remote)

A.C. Coy • Merrifield, VA

1d • Onsite

About The Position

Tier One Technologies is seeking a Senior Software Technical Support Manager to support a Federal Government client’s Delivery & Retail Systems Support Program. The role is a senior technical resource for the Program Management team across software planning, maintenance, development, and production support. It provides technical support and helps identify technical requirements, dependencies, risks, impacts, and readiness requirements related to software changes. The posting describes the position as an onsite contract-to-hire role located in Merrifield, Virginia, while the title includes “Remote.” Selected candidates without the required clearance will be subject to a Federal Government background investigation to receive it.

The manager oversees software development life-cycle activities, supports change and risk management, and coordinates work across technical teams and system dependencies. The role also addresses system performance, production incidents, software changes, and API integration and performance issues.

Requirements

• A degree from an accredited college or university in the applicable field of services.
• At least 8 years of relevant experience in an enterprise software development environment.
• At least 3 years of computer programming experience developing complex web applications, including Docker/Kubernetes cloud integration and container CI/CD.
• At least one of the following certifications: SAFe Release Train Engineer (RTE), SAFe Architect, or PMI Agile Certified Practitioner (PMI-ACP).
• Experience supporting complex, integrated production software systems and managing dependency risks and Critical Path Method risk burndown charts.
• Experience working across multiple technical teams and system dependencies.
• Demonstrated ability to identify technical risks and dependencies early in software planning and before development begins.
• Experience supporting production incidents, performance problems, defect resolution, and software maintenance.
• Strong understanding of the SDLC and ability to analyze complex software changes across multiple systems and technical organizations.
• Ability to communicate complex technical information clearly to Program Managers and non-technical stakeholders.
• Strong analytical, troubleshooting, planning, documentation, and communication skills; demonstrated leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.
• Knowledge of software project and change planning, technical discovery, requirements review, and development-readiness assessment.
• Familiarity with APIs and web services; system interfaces and Interface Control Documents (ICDs); application and server architecture; Windows and/or Linux server environments; network connectivity fundamentals; databases and SQL; Docker/Kubernetes and CI/CD pipelines; GitHub; Microsoft Office products; and Zoom.
• Must be a U.S. citizen or permanent U.S. resident (Green Card holder) and eligible to obtain Public Trust clearance.
• Must have lived in the United States for the past five years and cannot have had more than six months of travel outside the United States during that period; military service is excluded from the travel calculation.

Responsibilities

• Manage the entire Software Development Life Cycle (SDLC).
• Maintain optimal system performance and proactively mitigate risks.
• Take projects from assignment through implementation.
• Support change management, dependency-risk management, and use of the Critical Path Method to map risk burndown charts.
• Recommend and take action to improve processes.
• Plan team velocity and capacity.
• Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.
• Support software planning, maintenance, development, production support, technical discovery, requirements review, and development-readiness assessment.
• Coordinate technical teams during high-priority production incidents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior