Sr. Software Technical Support Manager (Remote)

A.C. Coy • Merrifield, VA

2d • Onsite

About The Position

Tier One Technologies is seeking a Senior Software Technical Support Manager to support a Federal Government client’s Delivery & Retail Systems Support Program. The role serves as a senior technical resource to the Program Management team across software planning, maintenance, development, and production support. It provides technical support and assists in identifying requirements, dependencies, risks, impacts, and readiness requirements associated with software changes.

The position is described as onsite and contract-to-hire, located in Merrifield, Virginia. Selected candidates without the required clearance are subject to a federal government background investigation. Candidates must be U.S. citizens or permanent U.S. residents (Green Card holders), be eligible to obtain Public Trust clearance, and have lived in the United States for the past five years. Candidates may not have spent more than six months traveling outside the United States during the past five years; military service is excluded from this travel restriction.

Requirements

• Degree from an accredited college or university in the applicable field of services.
• At least 8 years of relevant experience in an enterprise software development environment.
• At least 3 years of computer programming experience, including developing complex web applications with Docker/Kubernetes cloud integration and container CI/CD.
• One or more of the following certifications: SAFe Release Train Engineer (RTE), SAFe Architect, or PMI Agile Certified Practitioner (PMI-ACP).
• Experience supporting complex, integrated production software systems and using dependency risks and the Critical Path Method to map risk-burndown charts.
• Experience working across multiple technical teams and system dependencies.
• Demonstrated ability to identify technical risks and dependencies during early software-planning stages.
• Experience supporting production incidents, performance problems, defect resolution, and software maintenance.
• Strong understanding of the SDLC.
• Ability to recognize technical risks and dependencies before development begins.
• Ability to analyze complex software changes across multiple systems and technical organizations.
• Ability to coordinate technical teams during high-priority production incidents.
• Ability to communicate complex technical information clearly to Program Managers and non-technical stakeholders.
• Strong analytical, troubleshooting, planning, documentation, and communication skills.
• Demonstrated leadership, organization, time management, budget management, and adaptability.
• Excellent communication, leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.
• Knowledge or experience in software project planning and change planning, technical discovery and requirements review, and development-readiness assessment.
• Familiarity with APIs and web services; system interfaces and Interface Control Documents (ICDs); application and server architecture; Windows and/or Linux server environments; network connectivity fundamentals; database and SQL concepts; Docker/Kubernetes and CI/CD pipelines; GitHub; Microsoft Office products; and Zoom.
• Must be a U.S. citizen or permanent U.S. resident (Green Card holder).
• Must be eligible to obtain Public Trust clearance.
• Must have lived in the United States for the past five years and must not have more than six months of travel outside the United States during that period; military service is excluded.

Responsibilities

• Manage the entire Software Development Life Cycle (SDLC).
• Maintain optimal system performance and proactively mitigate risks.
• Take projects from assignment through implementation.
• Support management’s change-management efforts, dependency-risk management, and use of the Critical Path Method to map risk-burndown charts.
• Recommend and take action to improve processes.
• Plan team velocity and capacity.
• Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.

What This Job Offers

• Career Level: Senior