Technical Support Specialist

Honeywell•Salem, OR

3d•Hybrid

About The Position

Honeywell is hiring a Technical Support Specialist to provide technical assistance to customers, troubleshoot and resolve technical issues, and help ensure customer satisfaction. The role supports Honeywell’s Security and Access Solutions business, whose products and services include access control, intrusion detection, and locking solutions for buildings. The position is based in Salem, Oregon, with a hybrid work schedule and reports to the Technical Support Supervisor. The hourly wage is $20.58; Honeywell notes that final offers may account for factors such as responsibilities, experience, education, skills, and market and business considerations. Candidates must be a U.S. citizen, U.S. permanent resident, or have protected U.S. asylum or refugee status to comply with export control laws and regulations.

Requirements

At least 2 years of experience in technical support or a related role.
Strong technical skills and knowledge of building automation systems.
Strong problem-solving skills and dedication to excellent customer service.
Must meet the stated U.S. person requirement: be a U.S. citizen, permanent resident, or have protected status in the U.S. under asylum or refugee status.

Nice To Haves

Bachelor’s degree in Engineering or a related field.
Experience providing technical support in the building automation industry.
Excellent written and verbal interpersonal and communication skills.
Ability to adapt to changing technology and industry best practices.

Responsibilities

Provide technical support to customers by troubleshooting and resolving technical issues.
Communicate with customers to understand their needs and provide appropriate solutions.
Document and track customer inquiries and resolutions in the company system.
Work with cross-functional teams to escalate and resolve complex technical issues.
Stay current with product knowledge and industry trends to provide accurate, up-to-date information.