Technical Support Jobs

About The Position

Requirements

• A minimum of three (3) years of previous office experience, preferably in a technical or production-oriented environment.
• Demonstrated experience of above average organizational skills and attention to detail required.
• Keyboard ability at or about fifty (50) words per minute (WMP).
• High School diploma with some college courses preferred.
• High accuracy rate of data entry, written and verbal communication.
• Proficient in Microsoft Office Suite and other types of business software.
• Ability to understand (read and write) the English language.
• Some experience working individually on projects and data.

Nice To Haves

• Exposure to and/or familiarity with technical documentation, such as ISO 9001 helpful.

Responsibilities

• Generate, Authorized Release Certificates and other shipping documents, including FAA Form 8130‑3, Certificates of Conformance, Material Certifications, and other customer or regulatory-required records, ensuring accuracy and compliance prior to product release.
• Support production and quality planning activities by assisting in the creation, revision, and control of work instructions in accordance with approved technical data and quality procedures.
• Maintain revision control of quality-related documents and forms, including inspection reports, process forms, quote sheets, checklists, and controlled templates, ensuring current revisions are approved, distributed, and used.
• Control, organize, and maintain technical data libraries, including engine manufacture manuals, service bulletins, airworthiness directives, customer specifications, regulatory references, and internal procedures.
• Manage quality records and document retention, including scanning, filing, archiving, and retrieval of paper and electronic records in accordance with regulatory, customer, and company retention policies.
• Monitor and help maintain document control processes, ensuring obsolete documents are removed from point of use and that controlled documents are properly identified and accessible to authorized personnel.
• Assist Quality Assurance personnel with audit preparation and support, including gathering records, organizing evidence, and responding to requests during FAA, customer, and third-party audits.
• Support corrective action and continuous improvement activities by assisting with data collection, tracking corrective action status, maintaining logs, and preparing documentation related to nonconformances, root cause analysis, and corrective actions.
• Interface with internal departments, including Production, Engineering, Materials, and Planning, to support quality documentation needs, resolve record discrepancies, and ensure regulatory and customer requirements are understood and followed.
• Perform other quality-related duties as assigned, consistent with the role and in support of the overall Quality Management System.

Benefits

• Two excellent health care options, one being a fully funded program ( no premiums for employee and family ) and the other being a traditional employee premium contribution.
• Health, vision, and dental coverages.
• Short- and long-term disability and life insurance.
• 401k program with company match.
• Continuing education offered via multiple sources and opportunities with tuition reimbursement based on eligibility requirements.
• Traditional paid time off (PTO) is offered via vacation days and personal days.
• Multiple shift opportunities with hourly premiums for off-shifts are offered.