Eng- SW Tech Spec I
About The Position
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Requirements
- Diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
- Responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Reporting design, reliability and maintenance problems or bugs to design engineering/software engineering
- Providing support to customer/users where the product is highly technical or sophisticated in nature
Nice To Haves
- Customer installation and training
Responsibilities
- Provides technical support to field engineers, technicians, and product support personnel
- Diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
- May be involved in customer installation and training
- Provides support to customer/users where the product is highly technical or sophisticated in nature
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
