Technical Account Manager Jobs

About The Position

Requirements

• Active Secret (or higher) U.S. Government clearance is required.
• 5+ years of Linux system administration experience, with 3+ years of specific, hands-on experience in Red Hat OpenShift administration (Day 2 Ops). This includes installation, patching, upgrading, and troubleshooting—particularly in disconnected or air-gapped environments.
• Deep understanding of container orchestration (Kubernetes), container registries (e.g., Red Hat Quay), microservices architecture, and modern continuous integration/continuous deployment (CI/CD) pipelines.
• Prior experience in a support, engineering, or site reliability engineering (SRE) organization, particularly within the public sector or defense environments.
• Outstanding verbal and written communication skills; ability to convey complex cloud-native concepts clearly and concisely to both technical and non-technical stakeholders.
• Ability to manage multiple cluster environments and projects with an eye for detail and shifting priorities in a high-stakes environment.
• Willingness to provide after-hours coverage (on-call duty) as dictated by mission requirements.

Nice To Haves

• Bachelor's degree in a technology-related discipline
• Red Hat Certified Specialist in OpenShift Administration (EX280)
• Red Hat Certified Specialist in OpenShift Automation and Integration (EX380), or Certified Kubernetes Administrator (CKA).

Responsibilities

• Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters. Manage cluster scaling, container networking (SDN/OVN), persistent storage (e.g., ODF), and compute resources to ensure platform stability and successful upgrades.
• Work onsite daily at the customer facility in Huntsville, AL, with periodic travel to alternate local customer facilities as required by the mission.
• Perform technical reviews, cluster health checks, and capacity planning. Identify and resolve issues within the container orchestration layer before they impact mission-critical deployments.
• Gain a deep understanding of the customer's cloud-native architecture, CI/CD pipelines, and strategic mission goals to serve as their primary OpenShift advocate within Red Hat.
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex issues related to Kubernetes, containers, and operators.
• Advise the customer on current and future Red Hat hybrid-cloud capabilities, focusing heavily on container orchestration, cloud-native development practices, and DevSecOps integrations (e.g., Advanced Cluster Management, Advanced Cluster Security).
• Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge management process.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!