Technical Account Manager, Federal Programs

Fortress•Dayton, OH

2d•Hybrid

About The Position

The Technical Account Manager (TAM) is an individual contributor on the Fortress Delivery - Government team and serves as the technical point of contact for assigned scope within a federal program. The TAM translates client mission requirements into platform configuration, delivery tasking, and technical guidance for working-level government stakeholders. The role bridges client advisory, delivery execution, and product feedback, with exposure to DoD and Navy programs. The TAM remains hands-on with the Fortress platform and assigns and reviews Forward Deployed Engineers’ work before it reaches the client. The role also shares field insight with Product and surfaces follow-on opportunities to Business Development. This is the entry level of the Technical Account Manager family. The TAM works within a Fortress lance under a Senior Technical Account Manager or portfolio lead, with coaching toward independent ownership of a program relationship and a defined path to Senior Technical Account Manager. This is a hybrid role for a candidate local and commutable to assigned federal client sites in the Dayton, Ohio area. Onsite work at the client location is expected 2–5 times per month, with regular travel estimated at 15–25% annually. An active Secret clearance is required, with the ability to obtain a Top-Secret clearance.

Requirements

At least 3 years in a technical role, such as solutions engineering, software engineering, cybersecurity, or technical delivery.
Active DoD security clearance at the level required by the supported program, with ability to obtain a higher level; the posting specifies an active Secret clearance and ability to obtain Top Secret.
Demonstrated ability to present technical material to mixed technical and non-technical audiences.
Working knowledge of at least one federal cybersecurity framework, such as NIST, RMF, or CMMC.
Experience in Agile delivery environments, including sprint ceremonies and cross-functional coordination.
Ability to independently use and refine AI-driven prompts to improve the quality and efficiency of regular work processes.
Resident within commutable distance of the supported federal work site; the assigned site(s) are in the Dayton, Ohio area.
Bachelor’s degree or equivalent professional work experience.

Nice To Haves

Scrum Master certification such as PSM or CSM.
Hands-on platform configuration, software development, or test automation experience.
Prior support to DoD or Navy programs.
Technical documentation and enablement content development.

Responsibilities

Serve as the technical contact for assigned client stakeholders within a federal program.
Deliver technical briefings, demonstrations, and working sessions to technical and non-technical government audiences.
Interpret federal compliance context, including RMF, NIST SP 800-37, NIST SP 800-53, EO 14028, SBOM, and supply chain risk, sufficiently to explain client drivers and delivery constraints.
Document the client environment, configuration decisions, technical dependencies, and open items.
Partner with the Integrated Customer Advocate on satisfaction signals and unmet client needs.
Configure and tune Fortress platform capabilities to client mission requirements across C-SCRM, Vulnerability Management, Continuous Monitoring, and related solution areas.
Translate client requirements into delivery tasking for Forward Deployed Engineers and review their output for technical accuracy before it reaches the client.
Track technical risks and dependencies and escalate them to the Program Manager with a recommended course of action.
Route recurring client requirements and field insight to Product.
Support onboarding and enablement of new client users and maintain reference materials.
Surface technical requirements uncovered during delivery that may indicate follow-on scope.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans, with employees covered up to 90% and options for dependents and families.
Company-paid life, short-term disability, and long-term disability insurance.
Employee Assistance Program.
401(k) match.
Flexible Paid Time Off.
Parental Leave.
Tuition and certification reimbursement.
Employee referral programs.
Company-sponsored events.
Remote and hybrid working environment.
Professional growth opportunities through succession planning, up-skilling, and certifications.
Competitive pay structure.