Technical Account Manager, Federal Programs
About The Position
The Technical Account Manager (TAM) is an individual contributor on the Fortress Delivery - Government team and serves as the technical point of contact for assigned scope within a federal program. The TAM translates client mission requirements into platform configuration, delivery tasking, and technical guidance for working-level government stakeholders. The role bridges client advisory, delivery execution, and product feedback, with direct exposure to DoD and Navy programs. The TAM remains hands-on with the Fortress platform and assigns and reviews Forward Deployed Engineers’ work before it reaches the client. The position also conveys field insight to Product and passes potential follow-on opportunities from delivery to Business Development. This is the entry level of the Technical Account Manager family. The TAM works within a Fortress lance under a Senior Technical Account Manager or portfolio lead, receives coaching toward independent ownership of a program relationship, and has a defined path to Senior Technical Account Manager. The role is hybrid and requires the candidate to live within commuting distance of assigned federal client sites in the Dayton, Ohio area, with onsite work expected 2–5 times per month. Regular travel is estimated at 15–25% annually. An active Secret clearance is required, along with the ability to obtain a Top Secret clearance.
Requirements
- At least 3 years in a technical role such as solutions engineering, software engineering, cybersecurity, or technical delivery.
- Active DoD security clearance at the level required by the supported program, with the ability to obtain a higher level; the posting specifies an active Secret clearance and ability to obtain Top Secret clearance.
- Demonstrated ability to present technical material to mixed technical and non-technical audiences.
- Working knowledge of at least one federal cybersecurity framework, such as NIST, RMF, or CMMC.
- Experience in Agile delivery environments, including sprint ceremonies and cross-functional coordination.
- Ability to independently use and refine AI-driven prompts to improve the quality and efficiency of regular work processes.
- Residence within commuting distance of the supported federal work site in the Dayton, Ohio area.
- Bachelor’s degree or equivalent professional work experience.
Nice To Haves
- Scrum Master certification such as PSM or CSM.
- Hands-on platform configuration, software development, or test automation experience.
- Prior support to DoD or Navy programs.
- Technical documentation and enablement content development.
Responsibilities
- Serve as the technical contact for assigned client stakeholders within a federal program.
- Deliver technical briefings, demonstrations, and working sessions to technical and non-technical government audiences.
- Interpret federal compliance context, including RMF, NIST SP 800-37, NIST SP 800-53, EO 14028, SBOM, and supply chain risk, sufficiently to explain client drivers and delivery constraints.
- Document the client environment, configuration decisions, technical dependencies, and open items.
- Partner with the Integrated Customer Advocate on satisfaction signals and unmet client needs.
- Configure and tune Fortress platform capabilities to client mission requirements across C-SCRM, Vulnerability Management, Continuous Monitoring, and related solution areas.
- Translate client requirements into delivery tasking for Forward Deployed Engineers and review their output for technical accuracy before it reaches the client.
- Track technical risks and dependencies and escalate them to the Program Manager with a recommended course of action.
- Route recurring client requirements and field insight to Product.
- Support onboarding and enablement of new client users and maintain reference materials.
- Surface technical requirements uncovered during delivery that may indicate follow-on scope.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans, with employees covered up to 90% and options for dependents and families.
- Company-paid life insurance and short- and long-term disability insurance.
- Employee Assistance Program.
- 401(k) match.
- Flexible Paid Time Off.
- Parental Leave.
- Professional growth opportunities through succession planning, up-skilling, and certifications.
- Tuition and certification reimbursement.
- Employee Referral Programs.
- Company Sponsored Events.
- Remote and hybrid working environment.
- Competitive pay structure.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
