Technical Account Manager
About The Position
DDN is seeking a Technical Account Manager (TAM) to work directly with strategic enterprise and AI/ML customers, deploying, integrating, and optimizing DDN systems in production environments. The TAM serves as the hands-on technical lead responsible for the success, reliability, and performance of large-scale, globally distributed HPC and AI infrastructure. The role bridges DDN Engineering and customer Site Reliability/Operations teams, translating complex requirements into tested, automated, and maintainable solutions. The TAM also collaborates with sales and sales engineering teams to develop and optimize offerings that support customer success.
Requirements
- 8+ years of hands-on technical experience in systems engineering, deployment, or operations.
- Strong Linux administration background.
- Proven experience deploying and managing large-scale HPC, AI, or ML infrastructure.
- Deep knowledge of parallel file systems such as Exascaler, Lustre, or GPFS.
- Experience configuring and troubleshooting InfiniBand and high-performance Ethernet networks.
- Proficiency with DevOps tools and scripting, such as Python, Bash, and Ansible, for automation and monitoring.
- Familiarity with containers, orchestration such as Kubernetes and Slurm, and hybrid/cloud environments.
- Experience developing and maintaining technical documentation and operational runbooks.
- Strong communication skills and ability to interface directly with customer, engineering, and executive teams.
- Ability to work independently in globally distributed environments.
- Willingness to travel as required, up to 25%.
- Ability to lift up to 75 pounds when supporting hardware installations.
Nice To Haves
- Experience with AI/ML workflows, GPU-accelerated computing, or large-scale data pipelines.
- Familiarity with observability stacks such as Prometheus, Grafana, and ELK.
- Understanding of CI/CD and infrastructure-as-code methodologies.
- Project management or DevOps certification, such as PMP, CKA, or AWS Solutions Architect.
Responsibilities
- Deploy, configure, and optimize DDN storage and data management systems in customer environments.
- Partner with customer Site Reliability Engineering (SRE) and Operations teams to ensure production performance, availability, and scalability.
- Partner with DDN Sales and Sales Engineering teams to deliver solutions that add value to customer environments.
- Automate system monitoring, deployment, and configuration tasks using scripts and DevOps tooling.
- Troubleshoot and resolve complex issues across compute, storage, and networking layers.
- Develop and maintain deployment documentation, procedures, and best practices.
- Work with DDN Engineering and Product Management to translate field requirements into product enhancements (RFEs).
- Act as the on-site technical focal point during deployments, upgrades, and critical incidents.
- Lead technical meetings and operational reviews with customer and DDN stakeholders.
- Drive continuous improvement through feedback loops with Product, Support, and Engineering teams.
- Ensure deployed configurations align with customer strategic roadmaps for HPC, AI, and ML workloads.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
