Engineering Technical Account Manager (Cloud)
About The Position
The Technical Account Manager serves as the trusted technology advisor and single point of contact for one or more key lines of business within Technology & Operations. The role ensures IT strategy, digital initiatives, and technology solutions support the objectives, compliance requirements, and operational goals of the CIO and business unit. The TAM partners with CIOs and Engineering stakeholders to align technical capabilities with business strategies, facilitate solution delivery, and realize value across products and services. The role works with business and technology stakeholders to understand business needs, guide technical decisions, develop roadmaps, coordinate service delivery, and ensure solutions meet enterprise security, risk, and compliance requirements. It also supports digital transformation, cloud migrations, and FinTech integrations relevant to the business domain.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
- At least 5 years of experience in technical account management, enterprise IT consulting, or solution delivery in the financial services industry.
- Deep understanding of financial services and one or more lines of business, such as banking operations, investment platforms, or insurance systems.
- Strong knowledge of enterprise IT architecture, software development lifecycle, data management, cloud platforms (Azure, AWS, or GCP), and cybersecurity practices.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Experience managing service-level agreements (SLAs), vendor relationships, and IT compliance standards.
- Strong project management and problem-solving skills, with the ability to influence without direct authority.
Nice To Haves
- Master’s degree preferred.
- Certifications such as ITIL, PMP, TOGAF, AWS/Azure Certified Solutions Architect, or similar.
- Familiarity with financial regulations and frameworks such as Basel III, MiFID II, GDPR, or SOC 2.
- Experience with Agile or DevOps methodologies.
Responsibilities
- Serve as the primary technology liaison between Engineering pillars and assigned lines of business, such as Retail Banking, Commercial Lending, Wealth Management, or Capital Markets.
- Understand the line of business’s strategy, processes, regulatory landscape, and technology pain points to guide technical decisions.
- Partner with CIO/business unit leadership and product owners to develop roadmaps and technology enablement strategies that support business outcomes.
- Act as a technical advocate and escalation point for service delivery, incident management, and change coordination within the assigned business unit.
- Translate business requirements into technical specifications and collaborate with engineering departments, infrastructure, and solution architecture teams to deliver solutions.
- Monitor and report on service performance, compliance adherence, and project status for the assigned line of business.
- Ensure implemented solutions follow enterprise security, risk, and compliance frameworks, including applicable financial regulations.
- Support digital transformation initiatives, cloud migrations, or FinTech integrations relevant to the business domain.
- Conduct regular health checks and CIO business reviews, identifying opportunities for optimization or innovation.
- Coordinate cross-functional engineering teams, vendors, and third-party service providers to ensure end-to-end accountability for solution delivery.
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives and discretionary bonuses may be included, depending on pay type.
- Other perks and rewards may be included in the total compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
