Senior Technical Account Manager

Teleport

5d•$173,700 - $211,500•Remote

About The Position

As a member of Teleport’s Customer Solutions Team, the Senior Technical Account Manager owns the full post-sales lifecycle for a portfolio of strategic customers, including implementation, technical support, ongoing business reviews, and identifying expansion opportunities. The role is responsible for implementing, supporting, evangelizing, and expanding Teleport products and solutions while proactively driving adoption so customers realize their maximum value. This is a deeply technical, customer-facing role. It involves designing and deploying Teleport in customer environments, often on Kubernetes, troubleshooting workloads and access, networking, and certificate issues alongside customer engineers, and planning enterprise-wide rollouts. The role also develops and delivers training, serves as a customer champion within Teleport, and works with Product to prioritize customer feedback. The Senior Technical Account Manager is the primary lead for identifying and initially triaging technical blockers through shared chat, tickets, and meetings. The position requires comfort with change and a commitment to ongoing learning as Teleport grows and launches new offerings. Teleport is remote-first and globally distributed.

Requirements

Deep, hands-on Kubernetes experience, including building clusters with kubeadm, configuring RBAC and certificate-based user access, and debugging failing workloads, networking, and control-plane issues.
Experience with cert-manager and TLS certificate management, Helm, and GitOps tools such as ArgoCD or Flux.
Demonstrable experience with SSH, PKI, 2FA, SSO (SAML and OIDC), and RBAC security principles and technologies.
Linux administration skills.
Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure.
At least 8 years of experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
Exceptional hands-on troubleshooting, testing, and debugging skills, with tenacity to identify and resolve technical issues.
Outstanding interpersonal skills and excellent verbal and written communication.
Project management experience and the ability to manage multiple clients simultaneously.
Comfort operating Kubernetes at the cluster level without relying on managed-service abstractions.

Nice To Haves

Certified Kubernetes Administrator (CKA) certification; strongly preferred.
Certified Kubernetes Application Developer (CKAD) certification.
Certifications from AWS, GCP, or Azure.

Responsibilities

Design solution architecture for Teleport in customer environments.
Deploy and configure Teleport in customer environments, including Kubernetes-based deployments, and communicate implementation best practices.
Serve as the point person for technical issues, troubleshooting Kubernetes-based customer environments, including cluster, networking, certificate, and access issues, and escalating high-complexity cases to Engineering.
Work with Sales and Product to identify customer needs tied to tangible upsell and cross-sell opportunities.
Plan and deliver Quarterly Business Reviews, drive adoption within customer organizations, and plan and assist with enterprise-wide Teleport rollouts.
Develop, maintain, and deliver customized training, and evangelize Teleport to wider customer organizations.
Maintain strong relationships with key client stakeholders and expand relationships into other parts of customer organizations.
Document customer business goals and challenges to align Teleport with customer value.
Serve as a subject matter expert on current and upcoming Teleport solutions for customers and teammates, staying up to date on releases.
Collaborate with Sales and Product to provide feedback for product improvement.
Support the broader customer base with new solutions and best-practice recommendations.