Senior Technical Account Manager

Expedia•Chicago, IL

About The Position

As a Senior Technical Account Manager on Expedia Group’s Partner Success team, you will help deliver travel solutions for large partners. You will work closely with business, product, and technology teams to drive initiatives that support Expedia Group’s growth. Expedia Group B2B connects travel-industry partners with its technology, supply, and services to help them provide seamless travel experiences.

Requirements

At least 7 years of relevant technology-sector work experience, including technical account management, technical product management, or technical program management.
Demonstrated experience in partner-facing roles leading technical relationships with strategic partners.
Strong critical-thinking skills and experience leading complex products and programs through product strategy, development, and delivery.
Deep technical expertise in platforms and the software development lifecycle, including the ability to design products that can be built with company technology.
Hands-on experience using AI to automate processes, increase efficiency, and accelerate delivery, such as building prototypes and producing status reports.
Track record as a self-starter who can balance multiple tasks, prioritize effectively, and work in a dynamic, sophisticated environment.
Strong customer focus, problem-solving, and analytical skills, with success growing business partnerships by identifying product and technical opportunities, building business cases, and executing them.
Experience articulating and advocating for innovative technology to technical and non-technical audiences, including senior leadership.
Experience building and maintaining strong internal and external relationships across business, commercial, and technical teams, and influencing stakeholders without direct authority.
Bachelor’s degree in engineering, computer science, business, or a related technical field, or equivalent professional experience.
High energy, a positive outlook, and passion for improving products.

Nice To Haves

Knowledge of the travel industry and previous experience with travel technology products and operations.

Responsibilities

Manage the product roadmap and technical aspects of Expedia Group’s relationships with strategic enterprise partners, serving as a primary technical point of contact alongside Commercial Account Managers and identifying technical growth opportunities.
Define partner product strategy and own prioritization, execution, and delivery with UX, Development, and other stakeholders; contribute to B2B feature roadmaps and extend product capabilities to grow existing partnerships.
Serve as a platform technical expert, apply knowledge of Expedia Group offerings to partner needs, and design products that can be built with Expedia Group technology.
Influence stakeholders, resolve deadlocks, and achieve favorable negotiation outcomes using compelling rationale and an understanding of others’ perspectives.
Advocate for partners with business, product, and development teams within B2B and across Expedia Group.
Program-manage roadmap initiatives by monitoring milestones, timelines, specifications, and requirements; update stakeholders on progress and schedule changes; manage risks and lead mitigation planning.
Build productive relationships with internal teams and external partners to drive feature delivery and support new partnership opportunities, from technical sales consultation through partner implementation.
Assess process bottlenecks and streamline workflows, using AI to automate processes, increase efficiency, deliver prototypes and status reports, coordinate new approaches, and analyze the impact of process changes using data.
Create clear, concise, organized communication materials tailored to audience needs and comprehension, limiting or explaining technical language.