Senior Technical Account Manager

Expedia•Chicago, IL

1d•$171,500 - $240,000

About The Position

Expedia Group is hiring a Senior Technical Account Manager for its B2B Partner Success team. The team connects travel-industry partners with Expedia Group technology, supply, and services. In this role, you will manage the product roadmap and technical relationship for strategic enterprise partners, working closely with Commercial Account Managers and internal business, product, UX, development, and technology teams. You will define partner product strategy, prioritize and deliver initiatives, serve as a platform expert, advocate for partners, and help identify technical opportunities that grow the business. You will also program-manage roadmap execution, manage risks and stakeholder updates, support new partnership opportunities and implementations, and use AI and data to improve workflows and delivery. The position is based in Chicago for compensation purposes; the posting does not specify a workplace type.

Requirements

At least 7 years of relevant technology-sector work experience, including technical account management, technical product management, or technical program management.
Demonstrated experience in partner-facing roles leading technical relationships with strategic partners.
Strong critical-thinking skills and experience leading complex products and programs through strategy, development, and delivery.
Deep technical expertise in platforms and the software development lifecycle, including the ability to design products buildable with company technology.
Hands-on experience using AI to automate processes, increase efficiency, and accelerate delivery, such as building prototypes and producing status reports.
Ability to self-start, balance multiple tasks, prioritize workload, and succeed in a dynamic and sophisticated environment.
Strong customer focus, problem-solving, and analytical skills, with success growing business partnerships by identifying product and technical opportunities, building business cases, and executing.
Experience explaining and promoting innovative technology to technical and non-technical audiences, including senior leadership.
Ability to build and maintain strong internal and external relationships across business, commercial, and technical teams, and influence stakeholders without direct authority.
Bachelor’s degree in engineering, computer science, business, or a related technical field, or equivalent professional experience.
High energy, a positive outlook, and passion for improving products.

Nice To Haves

Knowledge of the travel industry and previous experience with travel technology products and operations.

Responsibilities

Manage the product roadmap and technical aspects of Expedia Group’s relationships with strategic enterprise partners, serving as a primary technical point of contact alongside Commercial Account Managers and identifying growth opportunities.
Define partner product strategy and own prioritization, execution, and delivery with UX, Development, and other stakeholders; contribute to feature roadmaps across B2B products and technology teams.
Serve as a technical expert on the platform, applying knowledge of Expedia Group offerings to meet partner needs and design products that can be built with company technology.
Use compelling rationale and the other party’s perspective to influence stakeholders, resolve deadlocks, and achieve favorable negotiation outcomes.
Advocate for partners with business, product, and development teams within B2B and across Expedia Group.
Program-manage roadmap initiatives by monitoring milestones, timelines, specifications, and requirements; provide stakeholder updates, proactively manage risks, and lead mitigation planning.
Build productive internal and external relationships to drive feature delivery and support new partnership opportunities, from technical sales consultation through partner implementation.
Assess workflow bottlenecks and use AI to automate processes, increase efficiency, create prototypes and status reports, coordinate new approaches, and analyze process-change impact through data.
Create clear, concise, organized communication materials tailored to audience needs and comprehension, limiting or explaining technical language.