Senior Technical Account Manager

FIS•Atlanta, GA

20h

About The Position

FIS is seeking a Senior Technical Account Manager to serve as a strategic technical advisor to assigned clients and as an internal subject matter expert on how those clients operate across the FIS ecosystem. The role combines knowledge of industry technology and FIS Issuing systems with an understanding of clients’ business strategies. It focuses on technical consulting, client context, solution guidance, and cross-functional coordination. The Technical Account Manager advises clients on strategic direction and project requirements, maintains an end-to-end understanding of assigned accounts, and provides technical and industry perspective during development, modernization, and special initiatives. The role also helps internal teams understand client objectives and business drivers, recommends aligned solutions, and supports formal consulting engagements when needed. Candidates must be legally authorized to work in the United States or applicable country on a full-time basis without current or future immigration sponsorship. FIS states that it cannot offer visa sponsorship for this position.

Requirements

Bachelor's degree, or relevant training and/or experience in lieu of a degree.
Typically at least 8 years of relevant experience.
Experience in client-facing roles and/or the financial industry.
Technical background sufficient to provide technical support and advise on FIS Issuing systems.
Ability to read code across mainframe, distributed, and cloud-based environments and access development tools.
Ability to develop and conduct presentations.
Ability to collaborate with internal and external audiences to solve problems.
Ability to align client needs with internal solutions.
Must be legally authorized to work for any employer in the United States or applicable country on a full-time basis without current or future immigration sponsorship.

Responsibilities

Consult with clients on strategic direction before project submissions, shaping requirements, clarifying objectives, and improving the likelihood that project outcomes meet client needs.
Maintain an end-to-end understanding of assigned clients, including their business models, product usage, technical integrations, configuration considerations, and operational priorities.
Read code in mainframe, distributed, and cloud-based languages and use development tools to verify logic and answer questions about system behavior when necessary.
Stay engaged in strategic development, modernization, and special initiative work, providing client and industry perspective during solution design.
Provide high-level sizing guidance and technical consultation when appropriate while ensuring formal estimation and project processes are followed when required.
Recommend products, services, or solution approaches aligned with client needs, business models, and technical integration landscapes.
Support SOW-based work and longer-term consulting engagements when a formal engagement model is required.
Help internal teams understand client intent, desired outcomes, and business drivers to improve organizational context and coordination.