Senior Technical Account Manager
About The Position
Heron Power is a startup developing power electronics for the electrical grid, with an initial focus on converters that connect large-scale renewables, storage, and loads to the grid. The company describes its environment as collaborative and dynamic, with an emphasis on first-principles engineering and solving difficult problems. Heron is hiring its first Senior Technical Account Manager/Sales Engineer. Working directly with Sales, this person will translate customer needs into solutions built on the Heron Link medium-voltage AC interface power electronics platform, typically paired with energy storage. The role includes shaping product concepts, designing solutions for specific customer sites, preparing proposals, and helping establish the Sales Engineering function and its processes.
Requirements
- Degree in engineering or a technical field; electrical engineering, power systems, or power electronics preferred, with mechanical engineering or computer science also considered.
- 1–3 years of hands-on work with energy products such as EVs, energy storage systems, power electronics, or utility products in design, test, support, sales engineering, or manufacturing.
- Working knowledge of AC power systems, including voltage levels, transformers, and grid interconnection basics.
- Ability to clearly explain technical tradeoffs to customers and engineers.
- Strong modeling and analysis skills, using a coding language and/or Excel.
- Comfort owning ambiguous problems in a fast-moving startup.
Nice To Haves
- Experience with medium-voltage equipment, battery energy storage systems, or utility-scale solar or storage projects.
- Prior customer-facing technical experience, such as technical account management, sales engineering, applications engineering, or field support.
- Familiarity with interconnection processes, utility requirements, or standards such as IEEE 1547 and IEEE 2800.
- Experience building proposals, system designs, or single-line diagrams.
- Experience at a utility or with distribution system modeling.
Responsibilities
- Partner with Sales to qualify opportunities and define product concepts around customer needs.
- Serve as the technical lead with customers on calls, site visits, and design reviews.
- Develop site-specific designs covering system sizing, storage configuration, single-line diagrams, and layouts.
- Prepare technical proposals, pricing inputs, and responses to RFPs and RFIs.
- Bring customer feedback to engineering and product teams to improve offerings.
- Build tools, templates, and processes for the Sales Engineering team to scale.
Benefits
- Competitive compensation including salary and equity.
- Benefits (not specified).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
