Senior Technical Account Manager

eSentire

1d • $130,000 - $150,000

About The Position

As a Senior Technical Account Manager at eSentire, you are the technical authority and outcome delivery lead for a portfolio of strategic and complex customers. You lead business and technical conversations independently, including with VP- and C-level stakeholders, and partner with a dedicated Account Manager on commercial matters and account planning. You ensure customers realize the full security value of eSentire's Atlas AI MDR platform through measurable, consistent outcomes.

You lead technical cadences including onboarding, platform optimization, security reviews, and incident response. You translate Atlas AI capabilities, TRU threat intelligence, and SOC findings into clear, prioritized guidance. The role also includes coaching junior TAMs and helping shape how the TAM team operates.

Requirements

• 8+ years in customer success, technical support, technical account management, or a related IT/security role.
• Strong confidence managing strategic or complex accounts.
• Deep understanding of advanced SOC workflows, incident response, and investigation processes, as well as SIEM, EDR/XDR, cloud security, and identity threats.
• Ability to speak credibly about a customer's broader security program and where eSentire fits.
• Expert knowledge of eSentire's platform and service portfolio.
• Ability to communicate technical complexity to audiences of any size, including executive stakeholders, in both CISO briefings and deep-dive configuration sessions.
• High autonomy and organizational discipline across a complex, multi-account portfolio.
• One advanced professional industry certification or SANS training, such as CISSP, CISM, or GIAC; to be obtained if not already held.

Nice To Haves

• Familiarity with NIST, MITRE ATT&CK, or ISO 27001.
• Experience with CRM platforms such as Salesforce or Gainsight and security monitoring tools.
• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor to top accounts, including VP- and C-level stakeholders, and maintain a Customer Success Plan that tracks measurable security outcomes.
• Lead technical check-ins, platform reviews, and Quarterly Service Reviews; independently discuss service performance and escalation handling; monitor account health and mitigate risk proactively.
• Deliver Architecture Reviews and advise on service configuration and architecture for complex environments.
• Own complex and high-severity technical escalations end-to-end, coordinating across SOC, Product, and Engineering.
• Guide customers through onboarding and ongoing optimization across their technology stacks, including SIEM, EDR, XDR, cloud, and identity.
• Deliver tuning recommendations, executive briefings, and enablement sessions tailored to each customer's security maturity.
• Lead customer-facing communication during active incidents and partner with the SOC on post-incident maturity.
• Assess risk and opportunity across the book of business, identify churn risk early, and build and execute strategies against plan; partner with Account Management on top-account planning and influence renewal and expansion outcomes.
• Report on outcome metrics including detection efficacy, threat disruption rates, and Mean Time to Contain (MTTC).
• Coach and mentor junior TAMs; contribute to the knowledge base, internal processes, and playbooks; and lead cross-functional initiatives such as product feedback and go-to-market alignment.

Benefits

• Role-specific incentive programs, including either an annual bonus program or a competitive commission plan.
• Competitive benefit program.
• Paid parental leave.
• Matching RRSP or 401K program for retirement savings.
• Competitive employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed