Senior Technical Account Manager

FIS Global•Atlanta, GA

About The Position

Technical Account Managers serve as strategic technical advisors to assigned clients and internal subject matter experts who understand how those clients operate across the FIS ecosystem. The role combines industry technology knowledge and technical expertise in the Issuing system with an understanding of clients’ business strategies. It focuses on technical consulting, client context, solution guidance, and cross-functional coordination. The position also requires understanding client business models, product usage, technical integrations, configuration considerations, and operational priorities.

Requirements

Bachelor's degree, or relevant training and/or experience in lieu of a degree; relevant fields may include Finance, Marketing, or Business.
Typically a minimum of 8 years of relevant experience.
Experience in client-facing roles and/or the financial industry.
Technical background, including industry technology knowledge and technical expertise in the Issuing system.
Ability to read code in mainframe, distributed, and cloud-based languages and use development tools.
Strong oral and written communication skills, including the ability to develop and conduct presentations.
Ability to collaborate with internal and external audiences to solve problems.
Ability to align client needs with internal solutions.
Legally authorized to work for any employer in the United States (or applicable country) full-time without current or future immigration sponsorship; visa sponsorship is unavailable.

Nice To Haves

Broad expertise or specialized knowledge used to contribute to company objectives and achieve goals creatively and effectively.
Experience with ownership of a function or account, matrix management responsibilities, relationship building, business expansion, and leading matrix teams on complex projects.
Ability to evaluate significant and unique issues involving intangible factors and exercise independent judgment in methods, techniques, and evaluation criteria.
Experience creating formal networks and coordinating across internal and external groups.
Ability to act independently when determining methods and procedures for new or special assignments.

Responsibilities

Consult with clients on strategic direction before project submissions to shape requirements, clarify objectives, and improve the likelihood that project outcomes meet client needs.
Maintain an end-to-end understanding of assigned clients, including their business models, product usage, technical integrations, configuration considerations, and operational priorities.
Read code in mainframe, distributed, and cloud-based languages and access development tools to verify logic and provide definitive responses about system behavior when necessary.
Stay engaged in strategic development, modernization, and special initiative work, providing client and industry perspectives during solution design.
Provide high-level sizing guidance and technical consultation when appropriate while ensuring formal estimation and project processes are followed when required.
Recommend products, services, or solution approaches that align with client needs, business models, and technical integration landscapes.
Support statement-of-work-based work and longer-term consulting engagements when a formal engagement model is required.
Help internal teams understand client intent, desired outcomes, and business drivers to improve organizational context and coordination.