Senior Technical Account Manager

Akamai•Cambridge, MA

8h•$140,625 - $253,125

About The Position

The Senior Technical Account Manager in Akamai's Cloud Solutions group serves as a dedicated technical advisor to customers using Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions. The role helps enterprise customers maximize the value of cloud compute, accelerate adoption of modern applications, and align infrastructure with business outcomes, including for AI inferencing and agentic applications. The position develops an understanding of customer environments, business objectives, application architectures, and workload requirements; creates and executes customer success plans; and advises on cloud strategy, workload placement, scalability, performance optimization, and operational best practices. It works with product, engineering, support, and professional services teams to address customer challenges and advocate for customer needs. Success is supported through regular business reviews, technical consultations, proactive engagement, and monitoring metrics such as net and gross retention, NPS, customer health, and cloud consumption growth. Akamai describes FlexBase as allowing employees to work at home, in an office, or in a combination, according to the needs of the job and the employee. For US-based candidates, the stated base salary range is $140,625–$253,125 per year. Compensation may also include annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan. Benefits include healthcare, a 401(k) savings plan, company holidays, PTO, sick time, parental leave, and an employee assistance program focused on mental and financial wellness; eligibility requirements apply.

Requirements

At least 8 years of experience and a bachelor's degree or equivalent experience.
Experience in cloud computing, infrastructure, DevOps, technical account management, solutions architecture, or customer success in a customer-facing role.
Excellent understanding of cloud infrastructure, application hosting, networking, and modern compute environments.
Experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives.
Knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures.
Ability to translate business objectives into practical cloud and AI adoption strategies.
Proven success building trusted relationships with stakeholders from executive leadership to technical teams.
Excellent communication, presentation, and consultative problem-solving skills.

Responsibilities

Serve as the dedicated technical advisor for customers using Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions.
Develop a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements.
Create and execute customer success plans that drive adoption, retention, business value, and long-term growth.
Advise customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices.
Guide customers on AI inferencing and agentic AI opportunities, aligning infrastructure capabilities with business outcomes.
Collaborate with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs.
Drive customer success through regular business reviews, technical consultations, and proactive engagement.
Manage key customer success metrics, including net and gross retention, NPS, customer health, and cloud consumption growth.