Sr. Technical Account Manager - Americas

Dragos

19h•Remote

About The Position

Dragos is a global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure. The company describes itself as a remote-first, mission-driven team operating across North America, Europe, the Middle East, and APAC. The Senior Technical Account Manager builds strong customer relationships and serves as a trusted advisor. The role helps customers adopt Dragos products, address technical challenges, and achieve successful deployments. It also provides tailored content and product recommendations and gathers customer feedback to help improve Dragos offerings. The position includes up to 25% travel.

Requirements

At least 4 years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer.
Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments.
Understanding of SOC/SIEM workflows, including Splunk, QRadar, FortiSIEM, or Elastic.
Understanding of cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management.
Familiarity with SecOps concepts such as event triage, incident response, and investigation.
Customer-first attitude; ability to listen and attend to customer needs.
Critical-thinking and problem-solving skills, including an interest in resolving technical and challenging issues.

Nice To Haves

Candidates based in PST or MST are preferred.

Responsibilities

Serve as a Dragos Platform power user, helping customers use the technology to support their overall ICS security efforts.
Build strong customer relationships, especially with key customer stakeholders.
Address customer technical requests, proactively resolve issues, and help customers avoid problems.
Provide advice, guidance, and technical expertise to support ongoing product use and adoption.
Manage customer expectations and hold customers accountable.
Act as an internal champion by identifying the appropriate Dragos contacts for assistance and escalating issues when needed.
Conduct customer health checks and promote customer self-advocacy.
Engage with internal teams, including sales, field operations, technical support, engineering, and product management.
Track key account metrics and communicate progress to internal and external stakeholders.
Identify service opportunities, training needs, and areas for business-unit improvement.
Travel up to 25%.