Technical Account Manager | Philadelphia, PA (Hybrid)
About The Position
Panda Technology, a managed IT services provider supporting healthcare and business clients, is hiring a client-focused Technical Account Manager to serve as the primary technical contact for a growing healthcare client with facilities across the Philadelphia area and Central Pennsylvania. This hands-on, field-based role is approximately 60–70% technical work, with the remainder focused on client relationships and planning. The role involves documenting client environments, supporting executives, and working alongside technicians and engineers; the remote service desk handles day-to-day tickets. The position requires regular travel between client facilities in the Philadelphia metro area, with visits to each at least twice a month, scheduled day trips to two Central Pennsylvania sites in the Lewisburg/Williamsport area, and occasional project travel to other Panda markets in New York and Florida. The employee should expect to be on the road most days. A personal vehicle and valid driver’s license are required.
Requirements
- At least 3 years of experience in technical account management or IT service delivery; MSP experience is preferred.
- Hands-on experience with Microsoft 365, Azure, Intune, and cybersecurity practices.
- Ability to inventory equipment, swap devices, and rack and connect gear in a network closet with remote engineer support.
- Ability to reimage and troubleshoot laptops and desktops for VIP users.
- Clear, consultative communication skills with executives and end users.
- Experience with asset management, vendor relations, and automation tools.
- Residence within commuting distance of Philadelphia.
- Comfort with a field-based schedule and regular travel between sites.
- Personal vehicle and valid driver’s license required.
Nice To Haves
- Healthcare IT experience.
- Microsoft 365 Certified certification.
- Azure Administrator certification.
- Security+ certification.
- ITIL certification.
Responsibilities
- Serve as the primary technical contact for assigned clients and align IT with their business needs.
- Conduct regular remote and in-person account reviews with client leadership and site administrators.
- Provide VIP support and act as the escalation point for technical issues.
- Oversee onsite break-fix visits, hardware management, and the user lifecycle.
- Document each site’s network, devices, applications, and other details so the service desk can support it remotely.
- Ensure RMM and security tools are deployed on every device.
- Maintain security best practices across Microsoft 365, Azure, Intune, and ThreatLocker.
- Lead backup and disaster recovery compliance using Acronis.
- Manage client assets in Asset Panda and handle procurement through the Panda Online Store.
- Plan hardware and software lifecycles to support client budgeting across 90-day, one-year, and three-year horizons.
- Coordinate with ISPs, VoIP providers, and SaaS vendors to resolve issues and meet SLAs.
- Help clients modernize their systems and licensing.
- Travel regularly between client sites in the Philadelphia metro area and make scheduled trips to Central Pennsylvania sites.
- Occasionally travel to support projects in other Panda markets, including New York and Florida.
Benefits
- Benefits are offered; specific benefits are not listed.
- Competitive pay.
- People-first culture.
- Enterprise-grade tools and room to grow.
- Support from the service desk, L3 engineers, and sales engineers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
