Service Technician I Philadelphia, PA(Hybrid)
About The Position
Panda Technology, a managed IT services provider supporting healthcare and business clients, is hiring a Level 1 Onsite Technician to provide hands-on IT support for a growing healthcare client with facilities across the Philadelphia area and Central Pennsylvania. This is a field-based role involving regular travel between client facilities in the Philadelphia metro area and scheduled day trips to two Central Pennsylvania sites in the Lewisburg/Williamsport area, approximately 2.5 hours away. Most of the workday is spent onsite rather than at a desk. The technician serves as Panda’s local representative for the client and is supported by Panda’s remote service desk, L3 engineers, and Technical Account Manager. The role includes flexible hours when needed and participation in an after-hours on-call rotation. A personal vehicle and valid driver’s license are required.
Requirements
- At least 1 year of IT experience in a customer-facing role.
- Basic knowledge of Windows, Microsoft 365, networking, and hardware.
- Strong interpersonal and communication skills.
- Ability to lift up to 50 lbs.
- Ability to work effectively in a fast-paced environment.
- Live within commuting distance of Philadelphia.
- Comfort with a field-based schedule and regular travel between sites.
- Personal vehicle and valid driver’s license.
Nice To Haves
- Previous experience supporting multi-site clients.
- Healthcare IT experience.
- Familiarity with structured cabling, basic switching, and AV systems.
- Familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
- CompTIA A+ or Network+ certification.
Responsibilities
- Visit client sites to install, maintain, and troubleshoot hardware and networking equipment.
- Set up workstations, laptops, printers, and other peripherals.
- Reimage, replace, and deploy devices, and handle moves and equipment swaps.
- Assist engineers onsite by racking, connecting, and swapping network gear so they can complete work remotely.
- Ensure Panda’s RMM and security tools are installed on every device handled.
- Work tickets in the PSA and document all work and customer interactions.
- Coordinate with the remote service desk and escalate issues to L2/L3 when needed, providing clear notes.
- Provide friendly, professional support to staff, including executives and clinical teams.
- Travel between multiple client sites in the Philadelphia metro area and make scheduled day trips to Central Pennsylvania.
Benefits
- Competitive pay and benefits.
- People-first culture.
- Opportunity to grow from Level 1 into Level 2, engineering, or account management.
- Support from a full remote service desk and senior engineers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
