Technical Account Manager (US)

n8n

17d • Remote

About The Position

The Technical Account Manager owns the technical success of n8n’s strategic top-tier customers, helping them maintain healthy, scalable, high-performing environments and maximize long-term platform adoption. The role serves as a trusted technical advisor and dedicated technical contact, guiding customers from implementation through ongoing operations and building relationships with technical stakeholders, architects, platform owners, and engineering leaders.

The position assesses deployments for scalability, reliability, performance, and maintainability risks; recommends platform improvements and architectural changes; and advises on automation and workflow practices that affect production environments. It also oversees technical support intake, issue management, and critical incidents, coordinating responses across Support, Product, Engineering, and Customer Success while keeping customers informed.

The Technical Account Manager analyzes support activity, recurring issues, usage patterns, and operational risks to drive preventative action. The role communicates structured customer insights to Product and Engineering, tracks bugs and feature requests through to completion, and may contribute lightweight fixes, workflow improvements, or pull requests where appropriate. The role is remote-first, with location-specific employment details provided in the employment agreement.

Requirements

• Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Experience diagnosing performance, reliability, and scalability challenges in production environments.
• Ability to explain complex technical topics as actionable recommendations for technical and business stakeholders.
• Confidence building trust with senior technical stakeholders and aligning internal teams around customer outcomes.
• Experience collaborating with Support, Product, Engineering, and Customer Success teams to solve customer challenges.
• Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and the operational considerations involved in running scalable, reliable production systems.

Nice To Haves

• At least 6 months of experience with n8n or a similar workflow automation or iPaaS platform, such as Zapier, Make, or Node-RED.
• Familiarity with AI or LLM integrations, agentic workflows, or automation use cases involving AI-enabled business processes.
• Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or highly regulated environments.
• Background working with open-source, developer-first, or technical platform products.
• Previous exposure to scaling customer success or Technical Account Management motions at a high-growth SaaS or infrastructure company.
• A proactive, consultative approach, with the ability to understand the business impact of technical issues, anticipate challenges, and stay organized across multiple customer priorities.

Responsibilities

• Own the technical success of a portfolio of strategic top-tier customers and serve as their dedicated technical point of contact.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• Assess customer deployments for scalability, reliability, performance, and maintainability risks.
• Recommend platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices where these affect platform performance, reliability, or scalability.
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success.
• Keep customers informed through timely communications, clear resolution plans, and proactive risk management.
• Analyze support activity, recurring issues, usage patterns, and operational risks to develop preventative action plans.
• Triage technical product issues, bugs, and feature requests; accurately capture feedback internally and track it through to completion with Product and Engineering.
• Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
• Identify technical product gaps surfaced by enterprise customers and help address them through triage, lightweight fixes, workflow improvements, or pull requests where appropriate.

Benefits

• Competitive compensation.
• Equity in n8n.
• For US employees: 20 vacation days, 8 sick days, and public holidays.
• For US employees: Multiple low-premium, low-deductible medical plans with individual and family coverage, plus a no-cost premium HDHP option with a pre-seeded HSA.
• For US employees: Dental and vision coverage.
• For US employees: 401(k) retirement plan with a 4% employer match.
• For US employees: Company-paid short-term and long-term disability insurance and life insurance.
• €1,000 (or equivalent) per year for courses, books, events, or coaching.
• Regular hackathons.
• Remote-first work arrangement, with regular team off-sites.
• $100 per month to support open-source projects.
• For European employees: 30 days of vacation plus public holidays, and benefits and pension contributions according to local country norms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed