Account Manager (US)

Kharon • Denver, CO

10d • Hybrid

About The Position

Kharon is seeking a full-time Account Manager based in Denver. The role requires in-office attendance at least three days a week. The Account Manager owns and proactively manages an assigned book of business, serving as the primary point of contact and trusted advisor for global clients. The role drives the full renewal lifecycle and identifies opportunities to expand Kharon’s footprint within existing accounts.

The Account Manager bridges clients and internal teams to resolve complex inquiries about Kharon’s data, platform functionality, and integration workflows. In partnership with Sales, Product, and Research, the role turns client feedback into actionable product enhancements and helps ensure the roadmap aligns with market needs. The Account Manager maintains expert-level knowledge of Kharon’s data methodology, platform features, and the evolving regulatory landscape to deliver demonstrations. The role also tracks client engagement metrics and health scores, intervening proactively to mitigate churn risk and support subscriber ROI.

Kharon provides intelligence and tools that help organizations understand and operationalize risks connected to global security, financial crimes, sanctions, export controls, and threat identification. Its clients include leading global financial and multinational institutions. The company describes itself as an equal opportunity employer committed to a workplace free from harassment and discrimination.

Requirements

• At least 3 years of experience in account management, customer success, or business development.
• Ability to navigate complex procurement processes and negotiate renewals and contracts effectively.
• Exceptional interpersonal and presentation skills, including comfort leading conversations with industry leaders at every level.
• Strong analytical and problem-solving skills, including the ability to troubleshoot technical hurdles while maintaining a white-glove client experience.
• Persistence and determination, with a track record of meeting or exceeding retention and growth targets in a fast-paced environment.
• Familiarity with CRM tools such as Salesforce and ability to quickly master sophisticated data-driven platforms.

Nice To Haves

• Direct experience in data intelligence, GRC, FinTech/RegTech, or Financial Crimes Compliance (AML/CFT/Sanctions).

Responsibilities

• Own and proactively manage an assigned book of business, serving as the primary point of contact and trusted advisor for global clients.
• Drive the full renewal lifecycle and identify opportunities to expand Kharon’s footprint within existing accounts.
• Bridge clients and internal teams to resolve complex inquiries about Kharon’s data, platform functionality, and integration workflows.
• Partner with Sales, Product, and Research to translate client feedback into actionable product enhancements and help align the roadmap with market needs.
• Maintain expert-level knowledge of Kharon’s data methodology, platform features, and the evolving regulatory landscape to deliver demonstrations.
• Track client engagement metrics and health scores, intervening proactively to mitigate churn risk and ensure maximum subscriber ROI.

Benefits

• Fully sponsored medical, dental, and vision insurance.
• FSA program for medical and dependent care.
• Long-term disability.
• 401(k) and Roth plans with matching and immediate vesting.
• PTO and 11 paid holidays.
• Potential bonuses, commissions, and equity may be part of the overall compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed