Account Manager, MSO, US

Partly•Austin, TX

12d•Hybrid

About The Position

Partly is hiring an Account Manager, MSO, to own relationships with its multi-site operator (MSO) customers in the US and drive adoption of PartlyRepair AI across collision shops. This is a hands-on enterprise account role focused on onboarding, training, weekly usage, demonstrating value at pilot sites, and converting successful pilots into network-wide rollouts. The account manager will work with estimators, shop managers, parts buyers, and regional leadership, bringing direct collision-shop experience to the role. The position involves spending time on site with customer teams, addressing workflow issues in collaboration with Partly's Product and Engineering teams, and using customer data to guide adoption and expansion. The role is an early, high-ownership position as Partly scales across the US, UK, and Australasia. In cities where Partly has an office, the company defaults to office-based work, while offering flexibility to manage schedules. Employees based elsewhere are connected with the nearest office for onboarding and travel to quarterly Season Openers is covered. Relocation assistance is available for employees moving to join Partly or to its headquarters.

Requirements

Experience in collision estimating in the US, ideally at an MSO; knowledge of estimating systems, parts procurement, and shop throughput.
Experience owning customer or site outcomes, such as in an estimator lead, shop manager, customer success manager, or account manager role.
Ability to communicate credibly with both estimators and regional executives.
Hands-on approach to pulling data, conducting account reviews, and resolving problems directly.
Comfort with ambiguity and building processes as the role develops.

Nice To Haves

Experience with estimating and parts platforms used by US collision repairers.
Experience at a B2B software company selling into collision repair.

Responsibilities

Own onboarding, training, and weekly usage across pilot sites; agree success measures with customers and report on them weekly.
Spend time on site with estimators and parts staff to identify workflow obstacles and work with Partly's team to resolve them.
Use customer data to build the case for network-wide rollout, then plan and run the rollout region by region.
Take reported issues from initial report through root-cause identification and resolution, working directly with Product and Engineering.
Represent MSO customer feedback internally and contribute structured input on estimating, parts, and workflows to product decisions.
Track adoption, jobs, sourcing outcomes, and account health across sites, and act on the data.

Benefits

Healthy, catered lunches on workdays at the Auckland, Christchurch, London, and Austin offices, with snacks and drinks available.
$1,500 annual wellness allowance, or local equivalent, for eligible health and wellness expenses.
Three months of fully paid parental leave for primary caregivers, plus a flexible return-to-work plan of four days a week at full pay for the first three months back.
Architecturally designed offices with collaboration and social spaces, coffee, and nearby cafes.
For commuting to a Partly office or coworking space at least four days a week, a paid 24/7 parking spot or commuting allowance.
Annual leave and sick leave available from day one, with no requirement to accrue leave first; negative leave balances are permitted.
Company social events, including weekly happy hours, monthly lunches, quarterly Season Openers, and an annual global offsite.
Charitable donation top-up of 33% for donations to GiveWell-listed charities.
Share options (ESOP) with a four-year vesting schedule, one-year cliff, and up to 10 years to exercise.
Travel and accommodation covered for quarterly Season Openers.
Relocation allowance and assistance for employees relocating to join Partly or its headquarters.