Team Lead Jobs

About The Position

Requirements

• Understanding of standard concepts, practices, procedures, regulations and compliance within a loan operations environment, as well as bank loan policies and procedures
• Ability to supervise, mentor and coach the team with compassion, empathy and live Centier’s Culture and Values
• Works under demanding time constraints and expectations, including prioritizing and handling multiple tasks throughout the day
• Ability to solve problems and see different sides of an issue to make the best judgment or course of action.
• Communicate effectively, verbally and in writing, with others in a timely and friendly manner
• Ability to promote and lead change
• Demonstrates proficiency with Microsoft Office programs
• Proficient with various systems including CSI, Center Doc, Center View, Encompass/CCMC, Image Research/Network, Digiark.
• Ability to use office equipment such as phones, eFax, scanners, and calculators
• Bachelor’s degree in a banking related area of study with at 2+ years supervisory experience or 5+ years of loan servicing experience with at least 3 years management experience in banking or loan related environment.

Responsibilities

• Oversees daily booking of mortgage and consumer loans to ensure tasks are completed accurately and within service levels
• Oversees daily paid loan processing to ensure collateral is released within the set service level
• Assists staff as a working team lead in the event of PTO or other staffing issues
• Performs quality control checks and assists in resolving discrepancies
• Uploads data to core from data warehouse & pull MERS reports
• Serves as the 2nd escalation point, behind the senior associate, for complex system issues or servicing questions
• Provides guidance and support to associates on procedures, regulatory requirements, system functions and best practices
• Offers constructive feedback and helps reinforce performance expectations
• Completes and delivers performance reviews
• Sets annual SMART goals for associates
• Organizes quarterly team building activities
• Organizes and leads monthly team meetings
• Assists with interviewing, onboarding and training for new associates as well as ongoing training for existing associates
• Supports other lines of business as the subject matter expert for boarding and paid processing
• Assists in developing, updating and reviewing procedures
• Identify process inefficiencies and recommend improvements
• Supports testing for system updates, conversions or new product implementation
• Comply with government, regulatory and Bank policies and procedures

Benefits

• Access to our Marathon Health Clinics which provide FREE visits & prescriptions
• Generous Paid Time Off benefit
• Tuition Reimbursement
• 401K match
• Associate Stock Ownership Plan
• Daycare Reimbursement
• FREE Onsite Fitness Center/Fitness Reimbursements
• Health and Wellness Programs
• the ability to have a voice with our Diversity/Equity/Inclusion Council
• Career Growth
• Work/Life Balance