Team Lead-Medical Interpreter
About The Position
The Language Services Lead Interpreter coordinates, supports, and improves the delivery of interpretation services across the healthcare system. The role serves as a liaison among interpreters, clinical staff, and patients to support effective communication. The position coordinates interpreter assignments and schedules, supports language-service needs across all SRHS Health sites, assists with interpreter training and assessment, and ensures that interpretation is delivered and documented in accordance with departmental guidelines and the medical interpreter Code of Ethics. The role requires bilingual English and Spanish communication skills and availability to work flexible hours, including evenings, weekends, and holidays, as needed.
Requirements
- High school graduate or GED.
- At least 2 years of experience interpreting in a healthcare environment.
- Knowledge of medical terminology and EHR.
- Bilingual in English and Spanish, with strong verbal and written skills in both languages.
- Ability to manage multiple tasks, assignments, and deadlines.
- Strong interpersonal skills and ability to exercise good judgment, tact, and diplomacy.
- Well organized and attentive to details.
- Ability to establish and maintain effective working relationships with coworkers, staff, and patients.
- Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
Nice To Haves
- Associate or bachelor’s degree.
- Successful completion of medical terminology and medical interpretation training.
- CCHI, CMI, or NIC certification.
Responsibilities
- Coordinate Language Services interpreting assignments for all SRHS Health sites.
- Serve as a point person for daily language support needs.
- Assist in assessing the organization’s interpreting needs.
- Assist in assessing the interpreting skill level of Spanish-speaking bilingual staff and residents across the organization.
- Coordinate the monthly interpreter schedule.
- Assist in training new staff on internal processes and procedures.
- Assist in training staff in other roles who serve as backup interpreters on interpreting policies and procedures.
- Collaborate with the Dispatcher to ensure medical interpreter requests are met in a timely manner.
- Ensure the medical interpreter Code of Ethics is followed during encounters with staff and patients or guests.
- Assist English-speaking employees in communicating with Limited English Proficient patients or guests using culturally and linguistically appropriate styles and behaviors.
- Record and document medical interpretation activities according to departmental guidelines, noting staff or patient concerns and issues related to risk management directives or violations of hospital policies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
