Team Lead

2020 Companies • Harlingen, TX

22d • $52,000 - $70,200 • Onsite

About The Position

The Team Lead is a full-time leadership role representing Reliant Energy in retail big-box stores. The position leads by example through personal sales while building, training, coaching, and mentoring a team of Energy Pros. The Team Lead oversees multiple locations, helps associates develop product knowledge and sales techniques, and supports them in addressing customer needs and overcoming objections. The role is accountable for individual and team sales results, customer experience, operational tracking, and compliance with company policies and procedures.

The position is based at Walmart 595 in Harlingen, Texas. The employer describes the role as a regular position and offers hourly pay plus bonus, with an average of $1,000–$1,350 per week, base pay plus uncapped commission, paid training, and advancement opportunities.

Requirements

• Fluency in English and Spanish, including the ability to read, write, and speak Spanish.
• High school diploma or GED.
• Demonstrated long-term excellent sales performance.
• Excellent communication, presentation, interpersonal, and problem-solving skills.
• Integrity and commitment to customer satisfaction.
• Ability to multitask in a fast-paced, team environment.
• Availability to work evenings, weekends, and holidays as needed.
• Ability to work autonomously with excellent time-management skills.

Responsibilities

• Welcome customers courteously, offer assistance, assess their needs, and suggest products.
• Meet or exceed monthly personal sales goals and established weekly or monthly team sales goals.
• Oversee management of multiple locations in retail big-box stores.
• Motivate Energy Pros to engage consumers about Reliant solutions and identify opportunities to improve energy efficiency.
• Train, coach, and mentor team members on sales, brand awareness, product knowledge, sales techniques, and customer engagement.
• Help team members uncover customer needs, provide tailored solutions, overcome objections, and close sales.
• Collaborate with the team to achieve sales goals and celebrate success.
• Deliver strong sales results while providing an exceptional customer experience.
• Resolve customer complaints professionally and escalate them when appropriate.
• Follow up on client deposits.
• Ensure compliance with company policies and procedures.
• Submit work schedules accurately to the Manager for approval.
• Track inventory receipts and counts accurately as appropriate.
• Accurately track and communicate activity to Retail Operations.
• Perform other duties as assigned.

Benefits

• Career growth and advancement opportunities.
• Paid training course.
• Base pay plus uncapped commission and bonuses; the posting states average weekly earnings of $1,000–$1,350.
• Next-day on-demand pay through DailyPay.
• Health benefits.
• Paid time off.
• 401(k) with company match.
• Paid holidays.
• Personal development opportunities and professional stretch assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED