Supervisor Jobs

About The Position

Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or its equivalency required.
• Six (6) months of satisfactory experience as a Heavy Cleaner is required.
• Must be familiar with proper use of all cleaning equipment and chemicals.
• Knowledge in the operation of cleaning machines such as buffers, burnishers, carpet cleaning machines, escalator cleaning machines and other miscellaneous cleaning equipment.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to stand, walk, and move through all areas of the casino.
• The employee is also required to climb or balance; stoop, kneel, crouch or crawl.
• Must be able to work with various cleaning chemicals and agents.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

• Previous customer service experience preferred.
• Supervisory experience preferred.
• Previous housekeeping experience a plus.
• Computer proficiency with office programs including Microsoft Word, PowerPoint, Excel and scheduling software preferred.

Responsibilities

• Maintain the cleanliness of the casino, hotel lobby, spa/salon, back of house and restaurants, including the operation of cleaning machines such as buffers, burnishers, carpet cleaning machines, escalator cleaning machines and other miscellaneous cleaning equipment.
• Carry out individual assignments as well as working with a group.
• Work with various cleaning chemicals.
• Assist in other projects as directed, including light cleaning tasks such as restroom and floor attendant duties.
• Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Oversee operations of Environmental Services including the cleaning of the casino, hotel lobby, spa/salon, public access areas, restaurants, and catering/banquet rooms on an assigned shift (as EVS Shift Supervisor).
• Assist with instruction and training of EVS staff (as EVS Shift Supervisor).
• Maintain exceedingly high standards of cleanliness and sanitation (as EVS Shift Supervisor).
• Monitor areas to ensure proper appearance of facilities is maintained through use of checklists and visual inspections (as EVS Shift Supervisor).
• Monitor inventory/supplies and recommend purchase of supplies to supervisor (as EVS Shift Supervisor).

Benefits

• Compensation is negotiable based on experience and education.