Maintenance Supervisor

QUANTUM RESIDENTIAL•Portland, OR

1d•$27 - $31•Onsite

About The Position

The Maintenance Supervisor organizes, coordinates, and manages the overall maintenance program for an apartment community, including exterior appearance, timely work-order service, make-ready quality, and cost-effective inventory control. The position is responsible for maintaining the site’s physical condition and appearance and performing maintenance and repairs in a timely, professional manner. The role requires general apartment maintenance experience, significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs, and a current journeyman or higher license in Heating and Air Conditioning. The supervisor coordinates daily with the On-site Manager and works with property management, administrative staff, other developments, vendors, and service providers. The position reports directly to the On-site Manager and, when the manager is absent, supervises and schedules maintenance and on-site personnel. The job is full-time, day shift, located in Portland, Oregon, with a salary range of $27.00–$31.00 per hour. Travel is negligible, though occasional out-of-town conference travel may be required. The position may require overtime and schedule flexibility for after-hours and weekend emergencies through an on-call program.

Requirements

Current journeyman or higher license in Heating and Air Conditioning.
Significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs.
General apartment maintenance experience and knowledge of appliance repair, light carpentry, plumbing, and electrical work.
Knowledge of safety procedures and a safety-conscious approach.
Dependability and ability to work under deadline pressure.
Ability to flex the work schedule for after-hours and weekend emergencies and participate in the on-call program.
High school diploma or GED, or equivalent combination of education and experience.
Valid driver’s license and valid liability insurance; may need to use a personal vehicle.
Proficiency in MS Office, particularly desktop and web-based email, Word, and Excel; knowledge of office management systems and procedures.
Strong time management, multitasking, prioritization, attention to detail, and problem-solving skills.
Ability to read and interpret emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, and percentages.
Ability to perform basic arithmetic using American money and units of weight, volume, and distance.
Ability to meet the stated physical demands, including standing, handling and reaching, walking, climbing or balancing, talking or hearing, sitting, stooping, kneeling, crouching, and frequently lifting or moving up to 25 pounds; on rare occasions, moving more than 50 pounds.
Ability to meet the stated vision requirements, including close, distance, color, peripheral, depth perception, and focus adjustment.

Nice To Haves

Two years of related property management or training experience preferred.
Equivalent combination of education and experience may be considered.

Responsibilities

Diagnose and perform major, minor, and routine maintenance and repairs in a timely, professional manner.
Complete service requests daily, document work and parts accurately, and submit documentation to the supervisor by the end of the day.
Complete renewal service requests promptly and follow up on completed or incomplete requests, including checking resident satisfaction.
Maintain positive, courteous relationships with residents, coworkers, and company staff.
Inspect vacated apartments, complete make-ready checklists, inform the site manager of needed services and repairs, and restore apartments to make-ready status.
Re-inspect vacant apartments after make-ready work and ensure adequate, company-standard market-ready units are available.
Coordinate make-ready status with leasing staff and schedule make-ready employees as needed.
Maintain an average of 50% of make-readies as market-ready each month and ensure vacant units are trashed out within 24 hours of move-out.
Complete assigned special projects as prioritized by the On-site Manager.
Inspect the property exterior and maintain buildings and common areas daily in accordance with company standards; help keep grounds neat and free of litter.
Assist with tenant improvements as required.
Complete or oversee preventative maintenance and maintain accurate records; provide resident training as required.
Order parts and supplies, maintain inventory using the inventory system, and keep the shop organized to support inventory assessment.
Maintain equipment and equipment inventory to ensure warranty compliance.
Obtain vendor and contractor bids, negotiate prices as necessary, and coordinate delivery and work schedules with vendors, contractors, and the On-site Manager.
Perform after-hours emergency maintenance as required and participate in the After Hours Emergency On-Call Program.
Coordinate maintenance objectives daily with the On-site Manager.
Perform and report work in accordance with company safety standards, OSHA requirements, and health codes.
Clean up the work area weekly.
In the manager’s absence, supervise and schedule maintenance and on-site personnel.
Use office software and systems, manage time and priorities, and handle work-related correspondence and documents.