Maintenance Supervisor
About The Position
Summer Street Apartments is a 176-unit permanent supportive housing community in New England, opened in October 2025. The state-of-the-art, net-zero facility is powered by solar and wind energy and features energy-efficient apartments with independent HVAC systems, dedicated airflow, and individual climate controls. The Maintenance Supervisor is responsible for the safe maintenance, repair, or replacement of property equipment and systems, supporting the organization’s policies and objectives. This hands-on position provides technical support while helping lead, organize, and develop the maintenance team. The role plans and manages maintenance programs, emphasizes preventive and predictive maintenance, and helps ensure the property is safe, clean, and well maintained. The position reports to the Facilities Director and is on call 24/7 when required. Crossroads is an equal opportunity employer and participates in Rhode Island’s Recovery Friendly Workplace Initiative.
Requirements
- Associate degree in a related technical field, or a trade-school certificate or diploma in a related field; equivalent hands-on experience may be considered.
- Experience in maintenance or operations, facilities operations, skilled trades, property maintenance, or a related field.
- Strong mechanical aptitude and practical problem-solving skills.
- Ability to diagnose problems, determine appropriate solutions, and recognize when additional expertise is needed.
- Willingness to learn unfamiliar building systems, equipment, technology, and regulations.
- Ability to support and motivate maintenance staff.
- Organizational skills and ability to prioritize work when conditions and priorities change.
- Strong communication and customer service skills.
- Ability to work respectfully and effectively with a diverse population.
- Commitment to safety, quality, accountability, and teamwork.
- Initiative and willingness to take ownership of responsibilities.
- Basic proficiency with office computer software, including email, word processing, and spreadsheets.
- Valid Rhode Island driver’s license.
- Ability to wear approved safety footwear that conforms to applicable safety standards.
- Ability to meet the role’s physical demands, including sitting, walking, lifting up to 50 pounds, reaching, carrying, speaking, listening, and climbing stairs and ladders.
- Ability to work in conditions that may be hot, cold, or dusty.
Nice To Haves
- Supervisory or lead experience; demonstrated leadership, initiative, and ability to take on increasing responsibility are also encouraged.
- Experience with one or more of the following is helpful: electrical, plumbing, HVAC, boilers, carpentry, painting, building systems, or general facilities maintenance.
- A strong foundation in one or more building trades and willingness to learn additional systems.
Responsibilities
- Advocate for the organization’s mission and uphold its values.
- Help plan, implement, and manage property maintenance programs using housing-industry best practices, with an emphasis on planning, scheduling, and preventive and predictive maintenance.
- Be available on call 24/7 when required.
- Adhere to performance standards documented in the Management Plan.
- Monitor inventories and use of spare parts, maintenance supplies, and equipment, and reorder when necessary.
- Maintain and repair maintenance shop equipment.
- Prepare reports, analyze data, and recommend improvements to operations and solutions to maintenance-related problems.
- Supervise property maintenance personnel and ensure technicians are trained, equipped, and motivated to perform maintenance safely, on time, and cost-effectively.
- Work closely and communicate regularly with the Housing Department and maintenance technicians, individually and as a group.
- Conduct employee reviews to assess maintenance technicians’ competency, knowledge, and contributions.
- Assist with interviewing, hiring, and training employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
- Maintain and update maintenance department operating and training manuals.
- Review utility equipment and systems to minimize unplanned downtime, resolve problems promptly, and identify improvement opportunities.
- Maintain safety, health, and environmental policies and procedures, and ensure applicable city, state, and federal regulations are met.
- Implement programs and procedures to ensure building cleanliness.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
