Shift Supervisor

CVS Health•Detroit, MI

1d•$17 - $24

About The Position

A Shift Supervisor supports the CVS Store Management team in store execution and performance, with a focus on building consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures completion of opening and closing procedures. The position includes supervising store crew activities, communicating with management and crew, assisting customers and handling customer relations in line with company policy, protecting customer and patient confidentiality, and executing merchandise pricing, stocking, displays, signage, inventory, and department resets.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent preferred but not required.

Nice To Haves

Experience as a retail supervisor.

Responsibilities

Work effectively with store management and store crews.
Supervise the store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues according to company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments according to planograms (POGs).
Lead store staff when a manager or Operations Supervisor is not onsite, keep store operations running smoothly, and ensure opening and closing procedures are completed.