Store Manager Jobs

About The Position

Requirements

• 12-18 months related experience and/or training.
• Knowledgeable of and complies with all company policies and procedures, as well as legal requirements, at all times.
• Must be able to effectively communicate with other store employees.
• Able to push or pull loads weighing over 50 pounds continuously.
• Able to understand, communicate, comply with and enforce policies and procedures.
• Able to learn new processes quickly and possesses strong organizational skills.
• Able to problem-solve, prioritize and be able to multi-task.
• Able to travel to and work at other locations as needed.
• Able to do basic math (addition, subtraction, multiplication and division) and manage a budget.
• Able to read and complete forms.
• Basic computer skills (Basic Excel and E-mail).
• Must have reliable transportation to perform job duties; i.e. travel to other Goodwill locations and/or make bank deposits as needed.
• Able to work a varied schedule that regularly includes nights and weekends.
• Valid driver's license.

Nice To Haves

• High School Diploma required
• Experience in customer service preferred.
• Experience in office management is preferred.

Responsibilities

• Frequently supervises staff, giving them verbal and written communications regarding work assignments and performance.
• Will have supervisory responsibility in the absence of the Store Manager and/or Assistant Store Manager.
• Provides customer service i.e. addressing complaints, resolving conflicts, providing help and assistance wherever needed.
• Processes customer transactions quickly and accurately within the cash handling guidelines, engage with customers while on the sales floor and provide customer assistance as needed.
• Ensures proper maintenance, reporting, and management of the store’s financial assets such as cash register tills, cash deposits, and the change fund.
• Maintains all visual presentations, i.e. hardgoods end caps, H-rack displays, shoe racks, etc. and proper rotation of merchandise.
• Ensures a clean and safe environment in the stores, processing area and donation center by adhering to good housekeeping practices or delegating those tasks to team member.
• Meets or exceeds daily production goals for grading, sorting, hanging, pricing and tagging donated items in preparation for sale on the retail floor per all company guidelines.
• Opens and closes store during the designated hours of operation verifying all monies, cash drawers, deposit preparation, close of business paperwork, and opening paperwork.
• Ensures store personnel comply with the company’s guideline to exceed customer and donor experiences and demonstrate appropriate interactions with customers and team members.
• Prepares for and implements daily huddle meetings as well as mandatory monthly meetings with staff.
• Actively maintains a safe, healthy, and positive environment that promotes the physical and emotional well-being of team members, customers, and those in our stores.
• Performs store housekeeping duties as needed, including sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms.)
• Perform other duties as assigned by management.

Benefits

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation, Holiday, & Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program