Store Manager, The Villages

Knitwell Group•The Villages, FL

2d•Onsite

About The Position

The Store Manager leads customer and associate experiences and drives a profitable store through customer experience, operational performance, visual standards, and community engagement. The role coaches the team to reach its potential and ensures a welcoming experience for customers and associates. Responsibilities include developing a customer-focused environment, building and developing an effective team, supporting omnichannel shopping, managing store operations, and using business reporting to meet store goals.

Requirements

Hospitality mindset when engaging with customers and associates.
Strong people management skills and ability to develop talent.
Effective leadership, interpersonal, and communication skills.
Technology proficiency and ability to operate a point-of-sale system.
Strong business acumen and ability to develop strategies and action plans to drive results.
Action-oriented ability to organize, delegate, and prioritize assignments to meet deadlines.

Nice To Haves

2+ years of retail Store Manager or service industry experience.

Responsibilities

Cultivate a customer-focused environment that delivers exceptional customer experiences.
Inspire, educate, and coach associates to use brand behaviors to create genuine customer connections.
Use technology to provide a seamless omnichannel shopping experience.
Hire and build an effective store team through training, coaching, and talent development.
Create an inclusive store environment where associates feel welcome and engaged.
Develop strong team operations to achieve store goals.
Promote in-store community events and philanthropic partnerships.
Use tools and reporting to oversee store profitability, budgeting, and payroll.
Analyze reporting to develop short- and long-term retail plans.
Manage day-to-day store operations, including opening and closing.