Office Supervisor-The Villages, Florida

Nemours Children's Health • Lady Lake, FL

2d • Onsite

About The Position

Nemours Children's Health is seeking a full-time Office Supervisor for its Primary Care practice in The Villages, Florida. The role provides on-site, day-to-day supervision of a single practice under the direction of the Practice Manager and in collaboration with practice providers. The supervisor helps ensure a satisfying patient experience, a positive team environment, and financial success. The practice provides family-centered pediatric primary care, with an emphasis on preventive care and whole-child wellness.

The Office Supervisor oversees staffing and schedules, supports staff orientation and performance, monitors patient flow and satisfaction, and helps maintain front-desk and clinical operations. The role also supports payroll preparation, purchasing within the operational budget, financial closeout requirements, facility safety and regulatory compliance, and staff performance goals. Travel to other primary care locations for coverage is required as needed.

Requirements

• High school diploma required.
• Specialized training of one year beyond high school required.
• One to three years of experience required.
• Travel to other primary care locations for coverage as needed is required.

Responsibilities

• Provide on-site, day-to-day practice supervision under the Practice Manager's direction and in collaboration with practice providers.
• Provide input to the manager on selecting new associates.
• Assist with orientation, direction, and evaluation of clerical and clinical staff in conjunction with the manager.
• Monitor patient flow, conduct patient rounds, track and share satisfaction results, recommend and implement improvements, and monitor their effectiveness.
• Represent and demonstrate a commitment to excellent customer service.
• Coordinate and maintain staff and provider schedules; monitor accruals, overtime, and scheduled or unscheduled time off; and prepare and submit staff and physician payroll in Kronos.
• Coordinate staffing levels with associates and the manager.
• Promote a satisfying work experience by applying and role-modeling Nemours Standards of Behavior, providing reinforcement or coaching, and activating disciplinary processes through the manager when appropriate.
• Serve as a communication liaison for providers and associates.
• Monitor and approve standard medical and non-medical supply purchases with the manager, keeping expenditures within the monthly operational budget.
• Monitor front-desk functions and provide front-desk coverage as needed; maintain working knowledge of registration, charge posting, daily cash reconciliation, and bank deposits.
• Keep work queues current and ensure month-end financial requirements are met.
• Monitor clinical functions and seek input from the physician-in-charge and manager as needed.
• Maintain a safe, attractive facility and meet OSHA, CLIA, COLA, and other applicable requirements; oversee housekeeping, fire safety, and equipment.
• Contribute to annual clerical and clinical staff performance goals, review progress with staff regularly, and provide performance updates to the manager and providers.
• Travel to other primary care locations for coverage as needed.

Benefits

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation recognizing clinical activity, academic accomplishments, and quality improvement.
• Health, life, dental, and vision benefits.
• 403(b) with employer match.
• Licensure, CME, and dues allowance.
• Eligibility for Public Service Loan Forgiveness based on the organization's not-for-profit status.
• Florida residents working in Florida benefit from no state income tax; Delaware-based employees benefit from the state's moderate tax structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED