Office Supervisor-The Villages, Florida

The Nemours Foundation • The Villages, FL

1d • Onsite

About The Position

Nemours is seeking a full-time Office Supervisor for its Primary Care practice in The Villages, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida, with a focus on preventive care and whole-child wellness.

The Office Supervisor provides on-site, day-to-day supervision of a single practice under the direction of the Practice Manager and in collaboration with practice providers. The role supports a satisfying patient experience, a positive team environment, and a financially successful practice. Travel to other primary care locations for coverage is required as needed.

Requirements

• High school diploma required.
• Specialized training of one year beyond high school required.
• One to three years of experience required.
• Travel to other primary care locations for coverage as needed is required.

Responsibilities

• Provide input to the manager on selecting new associates.
• Assist with orientation, direction, and evaluation of clerical and clinical staff in conjunction with the manager.
• Promote a satisfying patient experience by monitoring daily patient flow, conducting patient rounds, and tracking and sharing patient satisfaction results with associates.
• Recommend and implement changes to meet patient experience goals, and monitor ongoing results in collaboration with the manager.
• Represent and demonstrate a commitment to excellence in customer service.
• Coordinate and maintain staff and provider schedules.
• Monitor accruals, overtime, and scheduled and unscheduled time off for preparation and submission of staff and physician payroll in Kronos.
• Ensure appropriate staffing levels in coordination with associates and the manager.
• Support a satisfying work experience for associates by applying and modeling Nemours Standards of Behavior; provide positive reinforcement or coaching as needed and activate the disciplinary process through the manager when warranted.
• Serve as a liaison for providers and associates to support appropriate communication.
• Monitor and approve standard medical and non-medical supply purchases with the manager to stay within the monthly operational budget.
• Monitor front desk functions and provide front desk coverage as needed.
• Maintain hands-on knowledge of registration, charge posting, daily cash reconciliation, and bank deposits.
• Ensure work queues are current and month-end financial requirements are met.
• Monitor clinical functions and seek input from the physician-in-charge and manager as needed.
• Maintain a safe and attractive environment and meet OSHA, CLIA, COLA, and other applicable requirements.
• Oversee housekeeping, fire safety, and equipment at the facility.
• Provide input to the manager on annual clerical and clinical staff performance goals, review progress with staff regularly, and update the manager and providers on staff performance.

Benefits

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation that values clinical activity, academic accomplishments, and quality improvement.
• Health, life, dental, and vision benefits.
• 403B with employer match.
• Licensure, CME, and dues allowance.
• Not-for-profit status with eligibility for Public Service Loan Forgiveness.
• Florida-based employees benefit from no state income tax; Delaware-based employees benefit from the state's moderate tax structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED