Store Manager

Joe's Kwik Mart (CrossAmerica Partners)•Suffolk, VA

4d•$20 - $23

About The Position

The Store Manager oversees daily convenience store operations, drives sales and profitability, manages and develops staff, and ensures an excellent customer experience. The role is responsible for maintaining a well-stocked, clean, organized, and fully operational store while meeting company policies, local regulations, health and safety requirements, and store goals. The position requires availability outside standard business hours to respond to urgent situations and maintain round-the-clock coverage, including being on call to stores during business hours, nights, and weekends. Seasonal snow removal may be required.

Requirements

At least 2 years of experience in retail or convenience store management, including at least 1 year in a managerial role.
Proven leadership skills and ability to motivate and manage a diverse team.
Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and service.
Ability to address and resolve operational and customer issues quickly and efficiently.
Strong organizational and time-management skills, with the ability to prioritize in a fast-paced environment.
Experience managing store budgets, achieving sales targets, and analyzing financial reports.
Proficiency with point-of-sale systems, inventory management software, and Microsoft Office, including Excel and Word.
High school diploma or equivalent; a GED is accepted.
Valid state driver’s license.
Ability to work a schedule that allows continuous availability outside standard business hours and to work alone.
Ability to stand for extended periods, walk throughout the store, handle cash and operate registers, and perform repetitive tasks.
Ability to lift boxes and products up to 50 pounds, frequently 10–25 pounds; bend, squat, reach, and climb a ladder as needed.
Ability to work in cold environments, including freezers and refrigerators, and handle emergency situations.

Nice To Haves

Associate or bachelor’s degree in business, retail management, or a related field.

Responsibilities

Oversee daily store operations and ensure effective execution of policies and procedures.
Maintain store cleanliness, organization, stock levels, and operational readiness; address operational issues and meet health, safety, and regulatory standards.
Drive sales and customer satisfaction through promotions and product displays; analyze sales trends and reports, work toward sales and profit targets, and manage expenses and the store budget.
Provide customer-first service, handle complaints, resolve issues, improve customer service standards, and promote customer loyalty and retention.
Recruit, hire, train, coach, and develop store associates; create schedules, manage payroll within budget, provide performance feedback and evaluations, address performance issues, and foster a productive work environment.
Be on call to stores during business hours, nights, and weekends.
Manage inventory, ordering, receiving, restocking, audits, stock counts, product rotation, shelf organization, product availability, and shrinkage.
Manage cash, daily cash reports, register reconciliation, financial reporting, purchase orders, store expenses, and cost-saving opportunities.
Implement in-store promotions and marketing activities, build relationships with customers and the local community, and monitor and respond to online reviews and customer feedback.
Ensure compliance with company policies, procedures, and local regulations; conduct store audits and implement security measures to prevent theft and protect employees and customers.
Respond to urgent and emergency situations and help maintain round-the-clock store coverage.
Perform seasonal snow removal as needed.