Store Manager

Ross Stores • Los Angeles, CA

4d • $22 - $33

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure Company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager oversees the Stockroom, Front End, and Sales Floor, ensuring merchandise is received properly and processed to the sales floor promptly while managing expenses through productivity and best-practice execution.

The Store Manager oversees store performance, scheduling, payroll administration, expense control, staffing, training, and personnel matters. The role maintains a safe and secure environment, delivers customer service and merchandise presentation programs, upholds the Company brand and store standards, and leads loss prevention and annual inventory activities. The position directly supervises the Assistant Store Manager, Area Supervisors, and Retail Associates.

Requirements

• Five or more years of Store management experience in a retail environment.
• Maintain a high level of Customer service.
• Demonstrate the ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
• Ability to train, coach, and develop Associates at all levels.
• Ability to organize and prioritize tasks, develop schedules to complete tasks, and execute plans to achieve results.
• Fluency in English.
• Ability to exercise considerable independent judgment and discretion.
• Ability to work evenings and weekends.
• Ability to use store equipment, including PDTs, registers, and a PC.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Lead store operations and Company best practices, maximizing productivity and ensuring Company standards are consistently met.
• Analyze store reports, evaluate controllable expenses and performance, and address variances with action plans, partnering with the District Manager as needed.
• Ensure Associates are scheduled to meet business objectives and administer payroll, including punch edits, scheduling compliance, Sunday payroll transmission, and reporting as needed.
• Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates.
• Use retention tools and training to reduce turnover, and address personnel and performance issues through coaching, discipline, and termination when needed.
• Ensure compliance with Company personnel policies and procedures and applicable State, Local, and Federal regulations; manage Associate Relations issues with District Manager consultation as needed.
• Keep expenditures within budget and control payroll hours to plan while adjusting to business trends.
• Maintain adherence to safety policies, protect the safety of Associates and Customers, and ensure Associates understand emergency procedures.
• Model respectful, courteous, friendly, and professional conduct and recognize Associates through Company programs.
• Execute customer service and merchandise presentation programs; supervise and coach Retail Associates in service at registers, the Customer Service desk, fitting rooms, and sales floor.
• Model and reinforce the Company Dress Code and brand, maintain a clean and easy-to-shop store, and uphold housekeeping standards with maintenance personnel and Associates.
• Ensure recovery, sizing, markdowns, and merchandise organization meet Company standards and guidelines, and manage merchandise processing to the sales floor within expected timeframes.
• Train Associates on Loss Prevention programs and lead efforts to meet store shortage goals.
• Safeguard confidential information, cash, credit card information, and merchandise; maintain a strong customer-service presence and Loss Prevention awareness.
• Lead annual inventory preparation and execution and monitor mark-out-of-stock policy compliance.
• Accept special assignments as directed by Leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed