Uncharted - Department Manager Operations

The Paper Store•Tredyffrin Township, PA

3d•$20 - $26•Onsite

About The Position

The Department Manager – Operations provides customers with a distinctive shopping experience using the G.U.E.S.T. service approach. The role builds and inspires high-performing teams to achieve sales goals, manages payroll within budget, trains staff across store functions, maintains visual presentation standards and operational efficiency, and holds the team and self accountable to company standards, policies, and mission. The manager serves as a TPS Champion and brand ambassador, delivers World Class Service, supports customer loyalty, and fosters a positive work environment. The role leads and coaches associates, completes company directives, coordinates store operations, and assists the Store Team Leader in executing sales and customer-loyalty strategies. At select locations, the role may include performing ear piercings after comprehensive training and in accordance with applicable safety guidelines.

Requirements

Previous specialty retail experience is preferred.
Ability to multitask while remaining attentive to customers.
Ability to adapt to and lead change.
Proficiency with Microsoft Office and point-of-sale systems.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to work effectively and lead in a team environment.
Resourcefulness and initiative to solve problems, operate strategically, and build teams.
Ability to work autonomously with strong attention to detail.
Ability to remain mobile on the sales floor and/or in the stock room for extended periods.
Ability to lift and mobilize items up to 50 pounds using appropriate safety techniques.

Nice To Haves

Previous experience in specialty retail.

Responsibilities

Model and consistently deliver the G.U.E.S.T. service approach, including welcoming customers, identifying their needs, explaining relevant product features and benefits, suggesting additional items, and inviting them to return.
Build customer loyalty through friendly, attentive, and respectful service.
Inspire and motivate the team through positive feedback and company recognition programs; foster open communication and ethical behavior.
Maintain professional attire, demeanor, and appearance in accordance with the company dress code.
Use sound judgment to make decisions in the best interests of customers, the store team, and the business.
Participate in training and development and cross-train in all departments to support leadership coverage.
Train and coach associates on merchandising and operational tasks, company expectations, and G.U.E.S.T. service standards.
Lead and complete company directives within appropriate time frames.
Build strong working relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
Stay informed about current promotions and process them correctly at the point of sale.
Champion new product launches by learning and sharing product information.
Ensure marketing and promotion signage is current and correctly placed.
Act on communications, including Smart Sheet and email, in a timely manner.
At select locations, perform ear piercings after comprehensive training and provide a safe, sanitary experience in accordance with state, federal, and CDC guidelines.
Perform store management functions, including opening and closing, point-of-sale management, managing the sales floor, and coordinating break schedules.
Assist the Store Team Leader in executing strategies to drive sales and customer loyalty, including effective sales and service leadership, the Hallmark Crown Rewards Program, TPS customer capture, and store events.
Complete tasks and directions from the Store Team Leader, Merchandiser, or District Manager.
Comply with company policies and procedures.
Manage payroll within budget, train staff in store functions, maintain visual presentation standards, and support operational efficiency.