Department Manager
About The Position
The Department Manager supports all aspects of the retail operation and provides specific oversight of a specialized department. The role works across store functions, including sales, donations, textiles, and wares, and is responsible for effective merchandising, department production and quality, inventory support, and the flow of donated, new, and seasonal goods. The manager also serves as manager on duty, handling store calls and questions, break coverage, replenishment, opening and closing, and assigned banking procedures. The role supports financial results, develops and guides retail associates, contributes to a respectful and professional store culture, and promotes strong internal and external customer service. It also supports safety and loss-prevention practices, protects organizational assets, completes reporting, and helps maintain Kaizen principles and Goodwill values. The position is primarily in a retail store, with duties that may also take place in warehouse areas. It involves regular interaction with customers, team members, and merchandise, and requires flexibility between customer-facing and warehouse work. Weekend and evening work is required.
Requirements
- A combination of education and relevant work experience aligned with the duties of the position.
- Familiarity with retail concepts, practices, and procedures.
- Ability to provide oversight to a location and its employees.
- Ability to make fast and accurate decisions in daily operations.
- Ability to communicate effectively and respectfully with internal and external customers.
- Ability to set objectives and goals, break work into process steps, measure performance against goals, and evaluate results.
- Ability to prioritize multiple issues and tasks effectively.
- Sense of urgency in addressing customer needs.
- High ethical standards and strong decision-making abilities.
- Ability to follow instructions and work independently.
- Ability to follow all safety rules.
- Proficiency with computer skills, including internet operations, Microsoft Word, Excel, and Outlook.
- Ability to stand, bend, lift, and reach for long periods; lift up to 40 pounds and occasionally up to 80 pounds; use both hands; and demonstrate good manual and finger dexterity.
- Ability to work in dusty conditions and inspect and eliminate non-saleable donations.
- Ability to work weekends and evenings.
Nice To Haves
- Previous supervisory experience.
- Ability to travel to the bank on a regular schedule.
- Driver’s license and proof of auto insurance.
Responsibilities
- Work in any store function, including sales, donation, textiles, and wares.
- Merchandise the store using displays, timely features, end caps, and an appealing sales floor.
- Take ownership of merchandising, production results, quality control, and the overall operation of the assigned department.
- Support inventory processes according to organizational guidelines.
- Operate as manager on duty by handling telephone calls, covering sales-floor breaks, answering customer and employee questions, responding to manager calls, replenishing goods, opening and closing the store, and following assigned banking procedures.
- Help manage the flow and inventory of donated goods, new goods, and seasonal goods.
- Promote exceptional internal and external customer service through effective communication.
- Support financial goals, including sales growth and increased average sales.
- Help establish and maintain an effective, respectful team.
- Train and provide day-to-day instruction to retail associates.
- Create a positive working environment and provide performance feedback to the Store Manager.
- Model courteous and respectful behavior and contribute to a positive, professional store culture.
- Keep safety a priority by maintaining a safe and clean work environment, supporting a safety culture, and ensuring safety procedures are followed.
- Understand and support loss-prevention practices and demonstrate care for Goodwill property and equipment.
- Complete required reporting accurately and on time.
- Understand and help maintain Kaizen principles, and live Goodwill’s values.
- Perform other job-related duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Basic and voluntary life insurance.
- Short-term disability.
- Employee assistance program.
- Retirement plans with employer discretionary match.
- Bonus opportunity.
- Paid time off.
- Flexible schedule.
- Training programs.
- Tuition reimbursement.
- Career advancement opportunities.
- Employee discounts.
- Supportive, inclusive workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
