Department Manager

REI (Recreational Equipment Inc.) • Buffalo, NY

9d

About The Position

REI Co-op is seeking a Store Department Manager to coach and motivate store sales teams. As a key member of the store management team, the manager leads retail staff to meet REI's business and service goals. The role calls for visible, energetic leadership that recognizes and rewards team members to deepen engagement and strengthen teamwork.

The manager plans and delegates work, oversees training and performance management, directs execution of core standards and visual direction, and drives sales and service across channels. They communicate company strategies and changes, recruit and develop diverse talent, and build a customer-centric culture through employee development, involvement, and communication.

REI describes its workplace as values-led and committed to inclusion, anti-racism, multiculturalism, respect, belonging, and listening and learning. The hourly pay range is $25.24–$31.58. Regular employees receive an employee discount, access to health benefits, a retirement savings plan, and accrued time off.

Requirements

• Enjoys communicating and building relationships inside and outside the organization.
• Is open to feedback and other viewpoints in support of the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Makes recommendations by combining information from various sources.
• Produces quality work by setting effective goals and priorities.
• Organizes and uses resources to meet deadlines and keeps others informed about plans and progress.
• Engages and influences others to accomplish organizational goals.

Nice To Haves

• 3+ years of successful retail management experience (preferred).

Responsibilities

• Plan, identify, communicate, and delegate responsibilities to the team.
• Handle training, coaching, recognition, and performance management.
• Direct execution of core standards and overall visual direction.
• Drive sales through all channels by maximizing selling behaviors.
• Adapt business practices to increase sales and service.
• Communicate key company strategies and changes to teams.
• Recruit and develop diverse talent from within and outside the organization.
• Inspire a customer-centric culture by recognizing and rewarding team members.
• Develop top performers, evaluate performance, and provide coaching and appropriate feedback.
• Build teams through effective employee development, involvement, and communication.

Benefits

• Employee discount for all regular employees.
• Access to health benefits.
• Retirement savings plan.
• Accrued time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed