Department Manager

The Paper Store • Geneva, IL

10d • $22 - $27

About The Position

Department Managers provide customers with a unique shopping experience by using the G.U.E.S.T. service approach. They build and inspire high-performing teams to achieve sales goals, manage payroll within budget, train staff across store functions, execute and maintain visual presentation standards, and maintain operational efficiencies. They are accountable for upholding The Paper Store’s mission, standards, and policies.

The role includes serving as a TPS Champion and Brand Ambassador, delivering World Class Service, building customer loyalty, motivating and coaching associates, and fostering a positive work environment. Department Managers support merchandising, promotions, product launches, communications, and company directives; partner with store and corporate leadership; and assist the Store Team Leader with sales and customer-loyalty strategies. After comprehensive training, managers at select locations perform ear piercings in accordance with applicable safety and sanitation guidelines. Management duties include opening and closing the store, point-of-sale management, overseeing the sales floor, and coordinating breaks.

Requirements

• Previous specialty retail experience is preferred.
• Ability to multitask while remaining attentive to customers.
• Ability to adapt to and lead change.
• Proficiency with Microsoft Office and point-of-sale systems.
• Ability to remain mobile on the sales floor and/or in the stock room for extended periods.
• Ability to work a flexible schedule that includes nights, weekends, and holidays.
• Ability to work well in a team environment and provide leadership.
• Resourcefulness and initiative to solve problems, operate strategically, and build teams.
• Ability to work autonomously with strong attention to detail.
• Ability to lift and mobilize items weighing up to 50 pounds using appropriate safety techniques.
• Willingness to travel to new store openings, store remodels, and similar assignments.
• Professional attire, demeanor, and appearance, and compliance with the company dress code.

Nice To Haves

• Previous experience in specialty retail.

Responsibilities

• Model the G.U.E.S.T. service approach and consistently deliver World Class Service, including welcoming customers, understanding their needs, explaining product features and benefits, suggesting additional items, and inviting them to return.
• Build customer loyalty through friendly, attentive, and respectful service.
• Inspire and motivate the team through positive feedback and company recognition programs, and contribute to a positive work environment through ethical behavior, open communication, and appropriate confidentiality.
• Demonstrate sound judgment and make decisions in the best interests of customers, the store team, and the business.
• Train and develop associates using available training resources; cross-train in departments to support leadership bench strength; and coach associates on merchandising, operations, company expectations, and GUEST service standards.
• Lead and complete company directives within appropriate time frames.
• Build relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
• Maintain awareness of promotions and process them correctly at the point of sale.
• Champion new product launches by learning and sharing product information.
• Ensure marketing and promotional signage is current and correctly placed, and act on communications such as Smart Sheet and email in a timely manner.
• After comprehensive training, perform ear piercings at select locations while providing a safe and sanitary experience in accordance with state, federal, and CDC guidelines.
• Perform management functions, including opening and closing the store, point-of-sale management, managing the sales floor, and coordinating break schedules.
• Assist the Store Team Leader with strategies to drive sales and customer loyalty through effective sales and service leadership, the Hallmark Crown Rewards Program, TPS customer capture, and store events.
• Complete tasks and directions from the Store Team Leader, Merchandiser, or District Manager.
• Comply with company policies and procedures.
• Manage payroll within budget, support achievement of sales goals, and maintain operational efficiencies and visual presentation standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed